Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.
Peerspace (peerspace.com) has 577 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
peerspace.com
Website
peerspace.com
Category
Malls & Marketplaces
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 96% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I appreciate the service. However, those of us who rent our space are penalized if we allow an offer to expire. The problem is that we can't cancel the reservation if it turns out that we are unable to accommodate the prospective guest. Sooo, no option to cancel the request, but we are penalized if we allow it to expire? Make it make sense.
Response from PeerspaceJun 14, 2025
Hello S.P,
Thank you so much for leaving this review, we'd be happy to provide some clarity.
When booking requests are sent you have the option to decline or accept the request from your account. If you need to cancel an active booking you would submit a cancellation request by following these steps:
1. Navigate to the bookings tab of your account.
2. Click on the booking in question.
3. Click “Cancel Booking”, located at the top of the page.
4. You will need to include a reason for cancelling the booking and click the purple “Cancel Booking” button to finalize the cancellation request.
If you send an offer to a guest and it expires you are not penalized since it counts as a response to the guest. You are only penalized when you don't respond to an inquiry or a booking request.
We hope that clears up any confusion and thank you for this feedback!
SM
Sean M.
Great way to find the dream location for photo / video shoots
I decided to use Peerspace to find a location for a photoshoot that I was planning. The website was super easy to use and I was able to narrow down options based on price, themes, and location, eventually finding the perfect studio that fit my vision and budget.
Booking was easy and I was even able to reach out to the host for a last minute change that he was able to accommodate.
I highly recommend Peerspace if you're a photographer / videographer looking for a place for your next shoot.
Response from PeerspaceJun 11, 2025
Hi Sean - thanks so much for sharing your experience! We're thrilled to hear that Peerspace made it easy for you to find the perfect studio for your photoshoot. It’s great to know the search filters helped you stay on budget and on theme—and that your host was able to accommodate a last-minute change. We appreciate the recommendation and look forward to helping you find your next creative space!
AY
Anthony Y.
Easy to book
Easy to book. Host was great! This app already works better than airbnb. Everything went even better than I expected. Will definitely be using again.
Response from PeerspaceJun 10, 2025
Hi Anthony, we're so happy to hear that using our app was easy! Thank you so much for this 5 star review and we look forward to having you book with us again.
LG
Loretta G.
The booking seamless
The booking was free, fast, and easy. I love the pictures for the multiple space options. I love the convenience of hassle-free, simple booking.
Response from PeerspaceJun 6, 2025
Hey Loretta - Thank you so much for the kind review! We're thrilled to hear that the booking process was smooth and that the variety of space options and photos helped you choose the perfect fit. We appreciate your feedback!
TD
Tinisha D.
PeerSpace Is The App To Have
I was looking to throw a “In Memory Celebration “ for my mom who is deceased so I decided to try PeerSpace . PeerSpace is a wonderful app because it’s convenient and the spaces that they have available are unbelievable with awesome prices . I’m so happy to have found PeerSpace it was a great experience for me and my family .
Response from PeerspaceJun 4, 2025
Hi Tinisha,
Thank you so much for sharing your experience. We're truly honored that you chose Peerspace to host such a meaningful event in memory of your mother. It means a lot to hear that the space and the platform were able to support you and your family during such an important time. We're so glad Peerspace could be a part of creating a memorable celebration of her life.
AR
Alisha R.
I never leave review but had such a great experience, I had to share.
I never leave reviews, good or bad. However I had such a great experience I had to share! The whole process of finding a venue, booking and communicating with the person was so easy. I had a great experience with Peerspace. I had never heard of it before so was a little nervous at first but so happy that I found it. I will definitely be using Peerspace again in the near future for the next event!
Response from PeerspaceJun 3, 2025
Hi Alisha, we're so excited to hear about your great experience with our platform! Thank you for taking the time to leave this review and we look forward to helping you find great spaces and hosts again in the future.
CH
Christina
Proceed with Caution – Poor Support, Last-Minute Cancellation, and No Accountability
I booked a space through Peerspace for an engagement party and had one of the most stressful and disappointing experiences I’ve ever encountered with an event platform. After months of planning, the host canceled our booking just two days before our event — despite multiple confirmations and conversations in which we worked through her concerns. Notably, she told us she regretted accepting our booking because she hadn’t realized it fell on a holiday weekend. Even after we made major last-minute adjustments to accommodate parking limitations and reassured her about the guest count, she still chose to cancel less than 50 hours before our event.
We scrambled to find a replacement venue, which forced us to spend hundreds of dollars in additional, unplanned costs. When we reached out to Peerspace for support, the situation only got worse. They ultimately closed our claim, citing a 48-hour deadline to submit documentation—a deadline that is nowhere to be found in their official Cancellation and Refund Policy. I also explained that I hadn’t received timely email notifications of their responses due to technical issues with their messaging system, and I even provided proof. Still, they have only deflected my repeated requests to reopen the case, without addressing the validity of my concerns or acknowledging the lack of notice and communication failure. Adding to the frustration, I tried calling their listed phone number multiple times and only received error messages—there was no working number to reach a live person.
Most alarmingly, Peerspace has stated they cannot allow me to leave a review for this host (who is currently highly rated), because the booking was canceled. This means future clients could face the same issue with this host, completely unaware, and I have no way to publicly warn them through the platform itself.
As of now, Peerspace has offered no resolution, no reimbursement, and no real path to escalate the matter further. I am requesting that my case be reviewed by management, especially given that their support team is enforcing an internal 48-hour deadline that does not appear in any formal policy that users agree to.
As promised, I am updating my review with the new developments. Both the Peerspace chat and those who respond to third-party reviews have deflected responsibility, stating a timeline that does not appear in the consumer agreements. Additionally, they have ignored multiple requests for a number I can call to speak with a live agent.
I strongly advise future users to refrain from booking through Peerspace—if something goes wrong, you may be on your own. Note that if you don’t constantly return to check support messages (even when in the midst of scrambling to pivot an event location) they may say you didn’t respond in time to qualify for reimbursement.
Response from PeerspaceMay 31, 2025
Hi Christina,
Thank you for taking the time to leave a review and share your experience with us. Your feedback is incredibly important, and we want you to know that it has been heard and taken seriously. We hope this message brings some clarity regarding your case.
First and foremost, we’re truly sorry for the inconvenience and frustration caused by your host’s cancellation. We understand how disruptive this must have been. Please rest assured that our Host Management team is taking the appropriate actions. Hosts are aware that cancellations may result in penalties, which can include revoked privileges or even removal from our platform.
Currently, our policy only permits reviews for completed stays, as we aim to ensure that feedback reflects the full booking experience. That said, we fully recognize your perspective, and we are actively reviewing this process to better serve our guests.
When a host cancels, our Customer Experience team steps in to assist with finding alternative accommodations and, where possible, pursuing reimbursement for losses. In order to move forward with such claims, we require relevant third-party documentation, including refund policies, service contracts, and any supporting materials.
In this case, our agent reached out on May 23, 2025, and explained that documentation would need to be submitted within 48 hours or the case would be dropped. As we did not receive a response within that timeframe, the losses claim was unfortunately closed in line with our process. When we did receive a response from you it was received on May 27, 2025. By using our platform, users agree to these procedures to ensure consistency and fairness for all parties.
We’re sorry this was your experience, and we truly appreciate your understanding.
SB
Sharon B.
The experience I had at the Peer space…
The experience I had at the Peer space was an overall success. I enjoyed the host's quick responses, and the space and pool were perfect for my son's birthday.
Response from PeerspaceMay 31, 2025
Hi Sharon,
Thank you so much for leaving this review- we're so excited to hear that you had such a great experience with us. Happy belated birthday to your son and we look forward to helping you find great spaces again in the future.