PeekReviews of peek.com

It is not working & I have wasted many hours asking for help but to no avail. I demanded a refund & they make it very difficult & until now, I am still trying to get my refund. DON'T buy this application. WORTHLESS!

UPDATED REVIEW: If I could leave 0 stars I would. I am moving to a different company. They have ignored my emails asking for support for sometimes 3-4 days. Then when they do respond they do not even understand the problem and send a "canned" response. FIRST REVIEW: I have been using Peek as my booking platform for my growing tour company and although there are a plethora of reasons that I would never recommend them, the main reason is that support is virtually non-existent, especially if you need something fixed quickly. Many things do not work properly in their booking system and it seems like they are not particularly interested in fixing them or improving the portal. I wish I never would have switched over to them but now I am sort of locked in because I made major changes to my website to accommodate their platform.

Peek.com is charging me for additional fee without explanation! I've asked repeatedly and they just dont bother to answer.

UPDATE: The company finally refunded me the 50%, hence updating the review to reflect that. On 6/26/20023 I used a credit card to book a zip line tour at Bavaro Adventure Park (located in Punta Cana, Domincan Republic); the amount is $459.90. The company whose billed my credit cart has the name PTI* BAVADVPARK WWW. PEEK. COM UT. The following day I received a news that my flight from Sacramento to Punta Cana was cancelled due to weather issue. As a result, I immediately inform Bavaro Adventure Park to cancel my tour and they agreed to refund 50% of the amount, totalling $229.95 (please see the attachment for the cancellation agreement). For some reason, on 07/04/2023, they made 2 refund transactions; each in the amount of $229.95 and I thought they went above and beyond to resolve my issue. However, on 07/06/2023, they billed me again with 2 transactions; each in the amount of $229.95. As a result I'm at net loss of $459.90. Up till now and despite many attempts with both the mercant and my credit card company, I still haven't received the promised refund.

I wish I could give them 0 stars Their person on the other end continued to hang up the phone when her driver was late. NEVER called and kept hanging up like she was frustrated. We had an appointment at 10:45, driver didn’t show until 11:30. Horrible customer service. Would not recommend this company 954-955-2405 This was in Fort Lauderdale, Florida

This company is a scam. They are currently under investigation by my bank due to fraudulent charges. Stay away.

I paid for my tickets to The Color Factory in NYC. Peek processes the ticket sales. The fee is pretty hefty. I never got the tickets. It's been a month and they never emailed or texted me the tickets. You can't login to access them. They don't call you back. I do not know why businesses work with them when it stresses out the customer so much. There has to be a better way. Using my Amex bill was the only proof I had that I purchased tickets. If they are charging so much, a simple email or text with the ticket confirmation should be standard practice. I did leave messages but nobody ever responded.

Made a booking for an excursion for October, I want to cancel, no one answers me, I don't see it in my personal account. They do not answer the mail, I am writing for the third day !!! Scammers !!!