PeekReviews of peek.com

I used Peek for my rental business and had a terrible experience. The software so supposed to save us time, but I ended up spending hours every week just to make simple changes. There was no continued support by the sales rep, so I would have to call customer support each time I had an issue. Also they charge a $500 fee if you lose a credit card dispute, which can happen even if the card was indisputable.

We booked a boat transfer from Sierpe to Drake Bay in Costa Rica. At the time mentioned on the ticket there was no boat. We had to take the official boat after 1h waiting... And: we paid 80 USD for 2 persons while the actual price to pay on site is 40$ for 2 pax... We tried to reach the company via Email and phone with no answer at all.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate.

Peek is only the booking platform, and despite stating otherwise, in practice, makes cancellation impossible. I booked and paid for a day trip in Czech Republic that had a clear 24 hours before the day trip cancellation policy. Immediately upon booking Peek wrote that the tour operator would be in touch. They were not in contact. I attempted to cancel before the cancellation period ended, but was not able to reach anyone at a phone number. Nor at the email address I located myself online for the T & A Tour operator. Cancellation was impossible without the contact information for the tour operator. ONE DAY AFTER the date of my tour, Peek shared the contact information suggesting that I must reach the operator to cancel! Avoid Peek!

There system is beyond complicated. And their support is terrible.

I cannot recommend Peek. I purchased an activity in Bangkok, paid upfront, and received a confirmation. Later, I received a different activity and realized that my original booking had been canceled. A refund was issued, but I lost money due to credit card exchange rate fluctuations. I spent two hours trying to figure out what was happening, as their communication was poor. The issue is that they partner with Bangkok Top Sights and Viator. With three parties involved in a single booking, it's no surprise that activity prices in Thailand have increased. Foreigners visiting Thailand want a trouble-free experience, but that’s not what I got with Peek.

Horrible company. Dishonest. Thieves. They are saying a tour happened when it didn't The provider canceled the night prior due to Covid. Neither Peek nor the company - Sonoma Sidecar Tours - will refund my money. I will NEVER use this site again and will be sure to spread the good word about how horrible they are.

DO NOT TRUST! Where to begin... Like many others, I was scammed through Peek. I purchased tickets for an event (which they initially didn't send me - and I had to go through other channels to get them) and then, when the event was canceled, I was not refunded my money, as promised by the venue. Instead Peek responded to my credit card company, refusing and said that I received the services and never requested a refund. I had proof in writing, and they still LIED to prevent from refunding me. I have been fighting this for a month now and still received nothing. Stay away from Peek and from venues that use Peek. Go through anyone else!