Minh N.
Bad Company. Refuse to Honor a Cancellation
UPDATE: The company finally refunded me the 50%, hence updating the review to reflect that. On 6/26/20023 I used a credit card to book a zip line tour at Bavaro Adventure Park (located in Punta Cana, Domincan Republic); the amount is $459.90. The company whose billed my credit cart has the name PTI* BAVADVPARK WWW. PEEK. COM UT. The following day I received a news that my flight from Sacramento to Punta Cana was cancelled due to weather issue. As a result, I immediately inform Bavaro Adventure Park to cancel my tour and they agreed to refund 50% of the amount, totalling $229.95 (please see the attachment for the cancellation agreement). For some reason, on 07/04/2023, they made 2 refund transactions; each in the amount of $229.95 and I thought they went above and beyond to resolve my issue. However, on 07/06/2023, they billed me again with 2 transactions; each in the amount of $229.95. As a result I'm at net loss of $459.90. Up till now and despite many attempts with both the mercant and my credit card company, I still haven't received the promised refund.