PeekReviews of peek.com

Appalling so called organisation. I'd take a guess and say this is a backroom scamming centre preying on tourists and the feedback supports this. I won't go into too many details but we were let down by a tour operator - booked and paid through Peek and nobody turned up to collect us. Loads pf promises about refunds and all Peek do is to say that they don't operate the tours. This is complete nonsense as they have the money so can refund it if there's anything wrong. It looks like a scheme with make believe operators who just don't exist. Anyway, at least we know now and will never book with them again. Oh, and watch out for the laws of the Country that they claim to operate by - I bet your bank doesn't cover you..... Update - I've just had a response asking for more details. All I can say is that I've been in communication already with some at some length and they have never helped. So I'm not wasting any more time going over old ground - they just stonewall everything. Edited after their reply - see below - this is how they operate. They take your money and walk away. There is no comeback anywhere for any of their operators to refund you as I doubt they even arrange the trips. There's a reason why they have so many bad reviews. There's no real contact details for them either so you can't even tell where they're based. If they'd like to reply with a trading address, phone number, Company registration and which Country's laws they operate under then I'll take it further. I suspect this won't happen.... Well, after 5 months and asking our bank to intervene and going through the whole process again we finally got a refund....good news but very tedious.

Peek and/or Peek Pro was a horrible experience for me! I have been running my tour company for nearly 10 years and after many years of constant marketing calls from Peek marketers trying to get me to switch over to them, I decided to take the bait. I left my long time booking platform during my busy season and joined peek and thought everything was going to be as they advertised and sold me. I was wrong. SUPER complicated website to navigate, the app was absolutely awful, I could never book last min customers due to its complexity (AND YES, ITS COMPLEX) but MORESO- CUSTOMER SERVICE WAS NO HELP! No one ever answered the phone, no live support whatsoever, AI Chatbot redirected me to wrong links to answer to any my questions (THEY WERE URGENT QUESTIONS) and whenever I submitted a ticket with a question, they would get back to me in 5-10 days with an answer, when I needed the answer right then and there or soon after. Once I said I was leaving, customer service WAS responsive but it was too late. Lost lots of money because I could never manually book someone on the app, lost personal money as I would have to personally refund customers (never knew or learned how to set up a refund reserve- NO ONE RESPONDED TO THAT TICKET) and just an awful experience. I do not recommend Peek/ PEEK PRO.

I used Peek for my rental business and had a terrible experience. The software so supposed to save us time, but I ended up spending hours every week just to make simple changes. There was no continued support by the sales rep, so I would have to call customer support each time I had an issue. Also they charge a $500 fee if you lose a credit card dispute, which can happen even if the card was indisputable.

We booked a boat transfer from Sierpe to Drake Bay in Costa Rica. At the time mentioned on the ticket there was no boat. We had to take the official boat after 1h waiting... And: we paid 80 USD for 2 persons while the actual price to pay on site is 40$ for 2 pax... We tried to reach the company via Email and phone with no answer at all.

I run Jewel Vacations, a Destination Management Company based in Jamaica, and I’m warning other business owners to STAY AWAY from Peek Pro. This has been one of the worst business decisions I’ve ever made. From the moment we integrated Peek, it’s been a complete disaster. --- 🚫 What Went Wrong: Website Crashes for Months Their system caused my website to crash repeatedly, with no help to fix it. This caused major customer loss, and I’m still dealing with the consequences. Wrong Prices Shown to Clients Peek’s system automatically changed pricing on tours without my input. A high-value booking had to be canceled due to this, costing me money and credibility. Booking ID B-ZY3N4K8 Still Not Refunded Their mistake caused me to cancel this booking, and now their system won’t even allow me to process the refund. I’ve lost the client permanently and still haven’t received any help. No Response to Emails or Support Tickets I emailed them days ago. No reply. Their chat doesn’t work, and you can’t even get someone on the phone. For a business platform, this is unacceptable. No Help to Remove Them or Restore My Website I’ve requested they take their integration off my site and help restore it. Silence. --- ⚠️ Final Word: Peek Pro has cost my company clients, money, and reputation. There has been zero accountability or support. If you're a business owner, think very carefully before trusting them. This platform can do real damage, and you will be on your own when it breaks. I'm taking this review public across platforms to protect other businesses from suffering the same fate.

Peek is only the booking platform, and despite stating otherwise, in practice, makes cancellation impossible. I booked and paid for a day trip in Czech Republic that had a clear 24 hours before the day trip cancellation policy. Immediately upon booking Peek wrote that the tour operator would be in touch. They were not in contact. I attempted to cancel before the cancellation period ended, but was not able to reach anyone at a phone number. Nor at the email address I located myself online for the T & A Tour operator. Cancellation was impossible without the contact information for the tour operator. ONE DAY AFTER the date of my tour, Peek shared the contact information suggesting that I must reach the operator to cancel! Avoid Peek!

There system is beyond complicated. And their support is terrible.

I cannot recommend Peek. I purchased an activity in Bangkok, paid upfront, and received a confirmation. Later, I received a different activity and realized that my original booking had been canceled. A refund was issued, but I lost money due to credit card exchange rate fluctuations. I spent two hours trying to figure out what was happening, as their communication was poor. The issue is that they partner with Bangkok Top Sights and Viator. With three parties involved in a single booking, it's no surprise that activity prices in Thailand have increased. Foreigners visiting Thailand want a trouble-free experience, but that’s not what I got with Peek.