Pedal Mafia is listed under Bicycles.
Pedal Mafia (pedalmafia.cc) has 37 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Simon M.
The worst customer service I've ever encountered. The courier lost the package, far enough this things happen, However PM didn't honour commitments to chase the courier, Only did something when I chased. Requested a refund but still nothing after three weeks. Another two emails to get a response for them to tell me it was at the drop-off point. A check with Tracking number tells me it wasn't and also no collection code.
Michael W.
Pretty awful customer service. Good luck returning or exchanging anything. I tried to return a shirt because it was too large and they refused to accept the return without giving me any reason. I wore the shirt for about 15-30 minutes and realized it was too big so I put it back in the original package along with the original tags and went through their clumsy return policy. I sent the item back to the company within 48 hours. 10 days Later I received curt email saying they were refusing to return/exchange offering no explanation. I was finally able to get a refund but only after I reported the transaction to my credit card company. It’s a pity because I actually like some of their items but I would never shop with them again knowing that if I had to return or change an item it would be a massive hassle.
Kevin S.
Item took a bit longer to arrive but quality is good.
Pierre G.
Worst Experience Ever with PMCC I bought products, closed my cart with the final payment, and got the package with a 33% upcharge. Called CS ( Plus the sizing was wrong ) , make me pay the return. Received a gift card, but had to pay freight and duty again.No empathy to solve my case from them. Never Pedal Mafia again!
Ryan M.
I’m not the only person to experience customer service issues with this company. They put lots of money into Facebook ads etc but don’t respond via email or Facebook when you attempt to reach out. I made a £197GBP Order to then discover a £79 customs charge on top! I’ve cancelled my order with my credit card company and am hoping they don’t subject me to the 30% restocking fee I managed to find post purchase in their T&Cs
