Pedal MafiaReviews of pedalmafia.cc

Blaming the client for their bad quality on custom pieces. The bibs are falling apart and they only have 3 months, their replay was its a sublimation process. Hey, Pedal Mafia don't use excuses. My many other bibs have sublimation as a process and have not fallen apart in years. Their email reply was literally to blame the team for their bad quality. Zero professionalism or concern for the client. Never again. Stay away.

Items were measured but sizing chart is not quite accurate and I chose to return for an exchange as a small was slightly too tight. Items were available online but it appears though at source not in stock.. I attempted a return to the US which was through a respected courier. Items were held at US customs and Pedal Mafia did not resolve or manage this. I checked with my courier and it was up to them to resolve and there is no reason for tax or duties on a clearly marked return. Items were returned eventually and customer service and experience is truly shambolic. Still not heard from PM - don't bother ordering!

Terrible customer service they never shipped my item. I had to cancel my order. Very unfortunate. I would not order from this company ever.

DID NOT GET WHAT I PAID FOR. They sent me the wrong damn kit.

I have over 15 products from Pedal Mafia and over the years the quality has dropped significantly to the point where I CANNOT recommend cycling clothing from this company. Terrible quality. The new bibs fell apart after a few uses and the customer service was condescending, unhelpful and blamed me for not caring for the bibs properly which is incorrect as I have many bibs and always cold gentle wash and hang dry. I will not be buying from them again.

I am not sure if I’ve spoken to a single person or different people in the “customer service” team since they never gave a name. Whoever they are, it is a pathetic excuse for any team that is supposed to provide customer support. I was sent an item that was not as advertised - for context, it was advertised as having a zip pocket, but the item I received didn’t have one. The rep tried to suggest that I had cut off the zip pocket. I asked repeatedly for an exchange, for an item that did have the zip pocket, and when they finally provided the return label, they just processed a refund instead - with stock of the exchange still available! When I followed up to question this, they simply said “sorry we missed it… we are not able to send an exchange”. Absolutely zero help, completely ignores the request on multiple occasions. Will never buy from this brand again, and will definitely be sharing this experience with all my cycling groups. What a poor excuse of a brand.

Yeah poor website and not able to return anything on their portal. Sizes are not accurate even when you use Thier recommended instructions on the site.

I ordered on line two jerseys for Christmas for my son. the site said only small and extra small were in stock and were on sale. as my son takes a small, I ordered them, received them without looking in their original packets and wrapped for Christmas. When he opened them they were both large (which the site had said were unavailable). I kept the jerseys and set about returning them to get the right size. BUT you cannot ring Pedal Mafia, only email. The site says it refuses to take sale items for exchange. I have sent two emails, including the screen shot of the site as I saw it when ordering, and done an online request. THERE HAS BEEN NO REPLY after two weeks. They might make good products, but fail to rectify mistakes. I now have two large lime green jerseys and no response from the company.