Gabs
Poor customer service, ages to post items.
I made a recent purchase and waited patiently for updates on shipping, only to find myself in the dark even after 10 days. After reaching out via email, it took an additional 5 days to receive a response, totaling a frustrating 15 days post-order. To compound matters, I learned that one of the items I ordered wasn't even in stock. While the option to choose another item or receive a refund was offered, the delay was already too extensive for my liking, especially since the out-of-stock item was the one I was most eager to receive. I opted for a full refund, appreciating the promptness with which it was processed. However, the overall experience left much to be desired in terms of customer service. Waiting that long for any sort of communication regarding my order, coupled with what felt like a lack of concern for my disappointment, falls short of satisfactory standards. Hence, I can only rate this experience with two stars. After that, I made a purchase with another brand and received the items in 2 days.