PearWoodReviews of pearwood.com

Response from PearWoodOct 21, 2026

Hi there, I totally get your frustration—especially after trying it twice and waiting so long! It sounds like that broken dispenser is exactly why the color didn't take, since both parts need to mix evenly to work. We absolutely offer refunds for defective bottles. Please email us directly at [email protected] with your order number so we can get this sorted out right away. 💛

Response from PearWoodOct 19, 2026

Hi there! 😊 We totally get missing your natural grays—they definitely have their own unique charm. We're so glad the shampoo gave you those pretty highlights and that your mom is loving it now. Thanks for giving us a try and passing the love on to her!

Response from PearWoodOct 19, 2026

Hi there! 😊 We completely understand wanting to test it out on your hairline first. We're so glad you liked the results from your initial try. Covering all your roots next time should definitely give you the full picture of what the product can do. Fingers crossed we become your new go-to, and thanks for giving us a try! 💛

Response from PearWoodOct 19, 2026

Hi there, so sorry the dye didn't cover your grays like you expected. That is definitely frustrating when you've waited the full 35 minutes! Everyone's hair absorbs color a little differently, and stubborn grays can sometimes be tricky to tackle. Please send us a direct message to [email protected] so our team can personally help you sort this out right awa. We'd love the chance to make this right for you. 💛

Response from PearWoodOct 19, 2026

Hi there, so sorry for the mess and the frustrating experience you've had. Dealing with a leaky bottle and an unexpected orange color is definitely not the result we want for you. We'd love to help fix the color and get that defective bottle sorted out right away. Please send us a direct message to [email protected] so our team can personally help you sort this out right away. 💛

Response from PearWoodOct 19, 2026

Hi there, I totally get your disappointment after expecting a true dark brown finish. Stubborn grays can sometimes pull a reddish tone if the color doesn't fully absorb. We definitely don't want you stuck with a result you don't love. Please send us a direct message to [email protected] so our team can personally help you sort this out right away.💛

Response from PearWoodOct 19, 2026

Hi there, totally get how frustrating it is when the recommended amount just isn't enough for your hair. Since everyone's hair thickness is so different, the amount needed can definitely vary, and some stubborn grays are just extra tricky to cover. Please send us a direct message to [email protected] so our team can personally help you sort this out right away. 💛

Response from PearWoodOct 16, 2026

Hi Sparks! 😊 So happy to hear it was easy to use and came out perfectly for you. That is exactly the kind of experience we want everyone to have. Thanks so much for trusting us and sharing the love! 💛