Peak Saunas Reviews | Read Customer Reviews of peaksaunas.com

Peak Saunas Reviews | Read Customer Reviews of peaksaunas.com

Peak Saunas reviews

Showing 3 reviews with 1 star · Clear filters

Steven D.
Apr 2, 2026
I purchased the Crown sauna…
I purchased the Crown sauna specifically because it was “plug and play “. It keeps tripping the circuit breaker. The support team has been slow in getting this resolved and only communicating via email. It has been 2.5 weeks and the sauna is of no use.
Response from Peak SaunasApr 6, 2026
We’re very sorry to hear about your experience, Steven—we completely understand how frustrating this must be. The Crown is designed to be a plug-and-play unit, so this is not the experience we want for you. Our team is actively working to identify the root cause of the issue and get this resolved as quickly as possible. We also hear your feedback regarding communication and will make sure your case is prioritized. Please know we are committed to getting your sauna up and running. Thank you for your patience—we truly appreciate it and will see this through to resolution.
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Melinda M.
Sep 17, 2025
Chromotherepy not working and have…
Chromotherepy not working and have submitted multiple videos to reseller and manufacturer. Yes it was finally addressed. I had been asking for a zoom meeting for a week. In fact one response from your company implied I was too stupid to operate the sauna. In addition your firm needs to standardize terms. When I finally figured out that the Light bulb button” was the red light button and correctly named the chrome therapy button. It was easy from there. Your written instructions need to be much more concise .
Response from Peak SaunasSep 20, 2025
Hi Melinda— We’re sorry for the frustration you experienced. To clarify, our management team, technical support, and the manufacturer each provided step-by-step instructions for operating the chromotherapy lighting system via phone, text, and email. You requested a replacement part; after reviewing the videos you submitted, it was clear the system wasn’t being operated according to the instructions, so a replacement was not warranted. We then scheduled a Zoom session and resolved the issue in under 10 minutes, with the lighting functioning as designed. We pride ourselves on our customer support and do everything we can to help, but we can only do so much when a system isn’t being operated as intended. We apologize for the inconvenience and stand by the efforts our team made to assist. If you need anything further, please contact [email protected] with your order details. Peak Saunas Management
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Judith C.
Aug 9, 2025
I'm still waiting for my sauna
I'm still waiting for my sauna. Shop says my complimentary tool kit has been delivered..Where < I don't have that either..
Response from Peak SaunasSep 18, 2025
We’re so sorry again for the delay with your order, but we’ve confirmed that your sauna has now been delivered—we hope it’s living up to all your expectations. Regarding the Sauna Success Toolkit, that’s actually an eBook that’s sent via email (not a physical item), so you should have received it at the time of shipment. Our support team will resend a copy to make sure you have it in hand. Thanks for your patience, and we hope you’re enjoying your sauna!
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