PC MaticPC Matic provides superior security protection over all security products, free or otherwise, on the market. Additionally, PC Matic keeps your Windows computers running at peak performance even after years of use.
PC Matic (pcmatic.com) has 92 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Peter C.
Outstanding product and service. Switched from Norton and really appreciate the lower cost with the transparent operation.
Response from PC MaticApr 13, 2026
Welcome to the family, Peter! We’re thrilled to hear you’re enjoying the switch from Norton. We strive to provide transparent, high-quality protection at a price that makes sense, so it’s great to know you’re seeing that value. Thanks for the support!
Derek R.
Have used this product for a few years on our laptops. Assumed it worked and that we were relatively safe. Newest laptop developed serious issues, so I upgraded to 24/7 phone support. That is effectively useless. Multiple techs looked at my machine. No one contacted me at that time or later. One person, on third call suggested I remove/reinstall Windows, but was clear that they could not provide me the steps to do so. He said they were not allowed to do that. So much for service! I figured that out on my own, but that process also crashed. I have a junk machine, less than 6 months old that Dell won’t fix, PC Matic will not or cannot help. Buyer beware, don’t buy anything from Dell and don’t count on PC Matic. Since what their ads promised is not true, why should I trust what their AV software is supposedly doing? They did at least have CS reps who spoke English, unlike the PC manufacturer.
Response from PC MaticMar 30, 2026
Hi, Derek. We are very sorry to hear about the negative experience you’ve had with our 24/7 phone support. Because we need to look into your account details, could you please provide the email address associated with your PC Matic account?
Carolyn H.
I joined PC Matic back in 2017 because I was always getting viruses on my computer after I joined no more worries about any of that - and I do like that they keep adding new products and also they keep us abreast of any changes in the industry and things to look out for - Try PC Matic and have peace of mind and no worries - I love PC Matic and I know you will too!!
James L S.
For the last few years, I have enjoyed the reassures that PC Matic is protecting, enhancing performance and cleaning my devices. For the affordable price, I can not recommend PC Matic enough!!!
Michael D.
I would give their rating a 0 star if it was applicable, since the product is so horrible. It seemed like a scam after they maliciously tried to renew my service after canceling and then they have zero customer service, contrary to their advertising. When I didn’t select to continue my subscription the company attempted to charge my bank account five times! Triggering a fraud alert from my bank, prompting me to report it and get a new card. Fraudulent for its claims of integrity and “American based”, they offer zero customer service and abusive business practices.
Response from PC MaticMar 18, 2026
Hello Michael, we take these concerns very seriously and sincerely apologize for the frustration you've experienced with your subscription renewal and our support team. We would like to investigate the charges and your account status immediately. Please reach out to us directly at [email protected] so we can resolve this for you.
J U.
I saw PC Matic advertised on Newsmax and they boasted about them being an American Company as well as their products and services. So I ordered it for my PC and later, for my iPhone. But soon after that, I realised that in order to get into my bank account, I need to disable the VPN service. So what good is it if I need to disable my VPN service in order to get into my bank account? Isn't this the time when I need it the most??? And then with my iPhone, PC Matic customer service admits that you cannnot stream video or audio content while on the VPN servie. So their answer is, step 1. disable VPN, 2. watch or listed to your program, 3. re-enable VPN when done. This is unacceptable. And when I asked for a refund, they said no of course. What a crappy program and what a lousy company they are!! Please do yourself a favor, find a different anti-virus/VPN service. I will tell all of my friends the same.
Clyde L.
PC matic can not get there product to run weekly scans but still send me email monthy reports saying that everything is runing great, 3 times I tried to get help from PC matic support about this each time I was on the ph for at least an hr and nothing changed they can't fix there own product!!!!! I also asked for help installing windows 11 after 3hrs with support I took it to a shop and had it installed for less than I pay for PC support. good by pc matic hello Norton
Response from PC MaticMar 18, 2026
Hello Clyde, we are very sorry to hear about your experience. We would like to look into your support history to see where we fell short and offer a resolution regarding your subscription. Please reach out to us at [email protected] so we can assist you further.
Donald J. J.
Wow, I almost bought this but luckily I read the reviews. They never reply to the bad reviews, that tells you all you need to know.
Response from PC MaticMar 18, 2026
Hello Donald, we are currently working through our reviews to ensure every customer concern is addressed. We take feedback seriously. We hope you'll give us a chance to show you the support we are capable of providing. If you have specific questions before deciding, please feel free to reach out to us at [email protected].
