PC MaticReviews of pcmatic.com

This company is a complete scam. Stay away from it.

I bought and installed PC Matic last year. But now when I go to do a scan it has analyzing for 15 minutes or more and Malware scan never starts. I have Uninstaller and reinstalled several times and have same problems every time. I have uninstalled permanently and turned off the auto renew and will look for another security program or just let Windows Defender security take care of my computer and just add a VPN.

I have been asking via the email support for about 2 months now trying to get my product to work. Will not preform any scans, supershield refuses to even start, have removed and reinstalled the product as advised but did not work and now that it has not worked I am just getting ignored as they just send me the same steps that have not worked. They have no Customer Service unless you want to pay large $$$ for it and it seems that the basic program will not work unless you pay extra. This used to be a good company but not anymore. They used to provide service on the basic sub. Do not recommend unless your willing to pay extra.

Terrible, got a virus which Norton and windows caught the virus. Totally discussed. No help and told me to go to a computer specialist and get it fixed. Never had this happen with Norton nor McCafee. No help at all from PC Matic. Went to PC Matic because American company. Even my computer class said don't do PC Matic but thought I want to buy American. Big Mistake. Had gotten PC Matic several years ago but decided after seeing all these false advertisements I should have let others know that bad virus got in when Windows warned me, PC Matic didn't and all they said was I would have to go to Best Buy to get my computer fixed. Worse virus I have ever had. No help from them. Others have helped me if I got a virus but I really can't remember in all these years ever having to get help for a virus. Norton and McAfee never let them in. Don't get PC Matic.

Have used this product for a few years on our laptops. Assumed it worked and that we were relatively safe. Newest laptop developed serious issues, so I upgraded to 24/7 phone support. That is effectively useless. Multiple techs looked at my machine. No one contacted me at that time or later. One person, on third call suggested I remove/reinstall Windows, but was clear that they could not provide me the steps to do so. He said they were not allowed to do that. So much for service! I figured that out on my own, but that process also crashed. I have a junk machine, less than 6 months old that Dell won’t fix, PC Matic will not or cannot help. Buyer beware, don’t buy anything from Dell and don’t count on PC Matic. Since what their ads promised is not true, why should I trust what their AV software is supposedly doing? They did at least have CS reps who spoke English, unlike the PC manufacturer.

I would give their rating a 0 star if it was applicable, since the product is so horrible. It seemed like a scam after they maliciously tried to renew my service after canceling and then they have zero customer service, contrary to their advertising. When I didn’t select to continue my subscription the company attempted to charge my bank account five times! Triggering a fraud alert from my bank, prompting me to report it and get a new card. Fraudulent for its claims of integrity and “American based”, they offer zero customer service and abusive business practices.

I saw PC Matic advertised on Newsmax and they boasted about them being an American Company as well as their products and services. So I ordered it for my PC and later, for my iPhone. But soon after that, I realised that in order to get into my bank account, I need to disable the VPN service. So what good is it if I need to disable my VPN service in order to get into my bank account? Isn't this the time when I need it the most??? And then with my iPhone, PC Matic customer service admits that you cannnot stream video or audio content while on the VPN servie. So their answer is, step 1. disable VPN, 2. watch or listed to your program, 3. re-enable VPN when done. This is unacceptable. And when I asked for a refund, they said no of course. What a crappy program and what a lousy company they are!! Please do yourself a favor, find a different anti-virus/VPN service. I will tell all of my friends the same.

PC matic can not get there product to run weekly scans but still send me email monthy reports saying that everything is runing great, 3 times I tried to get help from PC matic support about this each time I was on the ph for at least an hr and nothing changed they can't fix there own product!!!!! I also asked for help installing windows 11 after 3hrs with support I took it to a shop and had it installed for less than I pay for PC support. good by pc matic hello Norton