Scott E.
Customer support has cratered!
I have been a PC Matic customer for over 5 years. When I first started with them, they were an extremely customer oriented user friendly company with a good product. They do a lot of advertising about how they are US based and have good support etc., but some time over the last two years they outsourced their customer support to another company and frankly - it’s awful. Now, when you have a problem, in order to talk to a person, you have to sign up for a separate “support subscription” that is $20+ per month! It is very difficult to get any support without signing up for that support. The program still works pretty well, but if there is an issue or problem, it becomes a huge hassle. I notice that PC Matic no longer resides on any Top 10 Antivirus program lists - I suspect this is why. I am currently searching for a different Antivirus protection.
Response from PC MaticMay 22, 2026
Thank you for being a loyal PC Matic customer for over 5 years. We truly appreciate your long-term support. It sounds like there might be some confusion with another service, as PC Matic does not offer or charge for a monthly support subscription. Our standard email support is completely free for every customer. We do offer an optional, upgraded phone support package, but it is billed at $100 per year (which breaks down to less than $9 a month), not a recurring monthly fee. We would love the opportunity to look into the technical issue you've been experiencing and make things right. Please reach out to our support team directly at [email protected] with your account details.