John G.
PayPal really should be no stars
Really should be no stars! FedEx did not deliver a 15kg bag of dog food despite stating they did so on 09 December 2021. On December 21 I used the PayPal service which allegedly refunds you for non delivery of an item. It does not do so. They have stated “confirming item was delivered”. I then see on social media that this happens with pay pal as they seem to accept evidence from FedEx that they were in the “vicinity.” As a long standing customer with pay pal will not use them again. I appreciate this will not bother them at all. If PayPal is offering to protect customers for non delivery then they should use a proper evidence based enquiry process. However I am using the small claims court to claim the £29.80 from the supplier as feel a principle is involved.



