Happysuer
Easy to order
Easy to order, the only hard part was picking out which frame. So many to choose from.
Response from Payne Glasses LLCApr 11, 2026
Smooth ordering with plenty of options to explore—that combination works. Thanks for this.

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Happysuer
Easy to order, the only hard part was picking out which frame. So many to choose from.
Response from Payne Glasses LLCApr 11, 2026
Smooth ordering with plenty of options to explore—that combination works. Thanks for this.
Latonya M.
Easy to place the order and different choices to choose from
Response from Payne Glasses LLCApr 11, 2026
Easy to place an order with a wide range to choose from—that kind of flexibility matters. Appreciate it.
Alex S.
I’ll try again last pair I got the screw strip out.
Response from Payne Glasses LLCApr 11, 2026
That’s frustrating — especially with a stripped screw. Our team will be reaching out to take a look and get this taken care of, including warranty coverage where applicable. Please keep an eye out for their message.
Cheryl C.
I'm so pleased with my glasses and the amazing customer service. My original prescription wasn't correct so my representative asked for a photo with tools they sent to measure. After an adjustment they are perfect .. I will add I visited my eye doctor 2 times and the original was still incorrect, so that says a lot for the competency of Payne. It's was 1 time and perfect. If you can't see, what can you do? I love this company ..going forward will order here and not with the doctors office. Thank you again!!
Response from Payne Glasses LLCApr 11, 2026
Getting from an off prescription to clear, comfortable vision after dialing things in—that level of precision and follow-through matters. Thank you for taking the time to write this.
Angelica F.
I love the glasses are strong beautiful the frames are strong and I buy every year like 3 glasses I recommend for you.
Response from Payne Glasses LLCApr 8, 2026
Strong, reliable frames and coming back for multiple pairs each year — that’s a great track record. Thank you — we appreciate it.
grace G.
Great eyewear Excellent customer service. Justin was such a great representative of your company. Thank you 😊
Response from Payne Glasses LLCApr 8, 2026
Great to hear everything came together — both the eyewear and the support along the way. We’ll make sure Justin sees this. Thank you for writing this.
Sue
Easy to order, great selection and prices.
Response from Payne Glasses LLCApr 8, 2026
A smooth ordering process with plenty of options and pricing that makes sense — that says a lot. Thank you — we appreciate it.
Roux L.
Getting the prescription put in and answering all of the questions was very finicky, fussy, and complicated. I have uploaded the prescription so why the hell can't you just do it?
Response from Payne Glasses LLCApr 8, 2026
That’s frustrating — especially after uploading your prescription and still having to go through all the steps. Those details help ensure everything is set up correctly, but it should feel more straightforward. If you’d like, we can walk you through it and make it easier. Thank you for writing this.