Jay T.
Excellent Customer Service by Ms
Excellent Customer Service by Ms. Sarah. Happy and Satisfied.

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise.We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95.By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Payne Glasses LLC (payneglasses.com) has 2,403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jay T.
Excellent Customer Service by Ms. Sarah. Happy and Satisfied.
LAGNEAUX/JEFFREY T.
I really like ordering eyeglasses from Payne. The ordering process is easy and compared traditional optical companies the cost super economical. Payne is my go to for my eye wear needs.
Dennis S.
Great service this is my fourth pair of glasses from Payne
Rik S.
The best for sure. Fast shipping, good prices, best website- and the lenses are just better than others. I've used Zenni- Eyebuy Direct- Yes Glasses; Payne is superior.
Rosado E.
Fast Delivery..have made over 15 pairs luv Payne Glasses
Addison C.
I wish I was just able to get a refund for an accidental order. We emailed them not even 12 hours after placing it yet somehow they stated it was already in production, I guess they have people working overnight to make these.
Response from Payne Glasses LLCOct 2, 2025
We’re very sorry for the frustration this caused. Our orders typically begin processing within about an hour of being placed, so by the time we received your message the lenses were already in production. Because each pair is custom made to prescription, once that process begins we’re unfortunately unable to cancel or refund. That said, we truly value your feedback and understand how disappointing this must have felt. We’ll be reviewing our communication around order timelines to make this clearer, and we hope you’ll give us another chance to serve you in the future.
Tiphani M.
I even gave them another chance and nope! Glasses were horrible support thick couldn’t see out of them plastic was cheap not good quality. And the Kicker send them back and they kept half of what I spent paid $64. Refunded $31 so I paid to have them returned and for them to make them wrong and they kept half. Just go to ZEELOO THEY HAVE GREAT quality I paid $14 less and glasses were right the first time.
customer
Very easy to choose and order. Form and fit were perfect