PaylocityReviews of paylocity.com

As an employer who uses Paylocity for payroll, every time something goes wrong, which is often, we get bad instructions to correct the issue. The majority of the time we get someone new who isn't properly trained. There are 500+ different departments and none of them communicate with each other. Further complicating the matter, we never have a qualified dedicated rep assigned to us so you never get consistent service. Even if we attempt to work with a supervisor, when we email them, 90% of the time we get an auto-response saying they're away at training programs. We have 5 companies, don't you think we'd have a qualified dedicated rep? Avoid this company at all costs.

Paylocity changed their platform format. Paylocity doesn't offer end-user (employees who are forced to use this system) assistance on how to navigate their platform. Paylocity is only interested in selling their product and not explaining how to use it. This format is a joke! If an employer is looking to piss off their employees and wants to learn how to navigate and show their employees how to operate it (again, Paylocity doesn't offer end user support) then please feel free to waste your company resources! You've been warned!!!

On August 19, 2025, I canceled my COBRA coverage with Paylocity. I received termination notices confirming the cancellation. Despite this, on September 2, 2025, Paylocity took $866 from my bank account for coverage that did not exist. I emailed their COBRA support team twice (9/13 and 9/17) with proof attached, demanding a refund. No one replied. Instead, on 9/22 Paylocity locked me out of my own account, preventing me from removing my banking information or accessing my records. This is not a “mistake” — it is unauthorized withdrawal, account lockout, and complete silence. I had to escalate to the CFPB, the Department of Labor, and my bank’s fraud department just to get attention. Regulators confirmed I’m far from the only one — Paylocity has a large number of complaints for similar behavior. If you’re an employer trusting Paylocity to manage payroll or benefits, know that this is how they treat people: they take your money, ignore you, and block access to your own account.

If I could give zero stars, I would. I'm trying to onboard with an entity that uses paylocity and it is ridiculous. The process is slow, tedious, way more difficult than it should be, and a perfect example of a "service" that a privately owned business would scrap ASAP. All the employees I've talked to have had similar problems, requiring someone in the main office to "push" their onboarding to the next step because paylocity doesn't register your progress and allow you to continue. A total waste - for the love of sanity, don't do it.

Worst Customer Service EVER! The system itself is really nice. Unfortunately, the service is just a total joke. I signed up for pretty much all of the products they offer. They send a team of a dozen people after you who ask for the same data over and over. No one person is in charge. No one knows how the system works as a whole. Implementation was terrible. I was hoping once we got placed with the service team we could iron out the bugs. The service consists of this process... You explain the problem. They don't read the email and reply with a question that is in your original email. I'm guessing they just have to show they are responding to you. You reply with the exact same thing you originally asked. You get bounced around and told that they don't know that product. Most things take days or weeks to straighten out. Things that were working just suddenly stop working and no one seems to know how to fix anything. I love the system itself. It’s very clean and when it works, it’s nice. God forbid you have any sort of issue that requires talking to someone. Sometimes you are just stuck dealing with them because there are some things that are just locked down. If you are not an independent thinker with a ton of patience, then stay away from this product. Right now, they are assigning random people to us telling us they are our dedicated person then they just disappear. It is VERY frustrating. I’m hoping that eventually we get everything fixed. Otherwise, we are going to have to change companies. I’m dreading it because this one took several months to place.

Worthless joke of a company that makes you jump through hoops to spend money that you have paid for... you have to resubmit receipts and then go ask for special receipts when normal medical receipts are not "good enough". I would never recommend this company to anyone for any reason. They make everything difficult and it's not worth dealing with them for anything.

We’ve had a truly frustrating experience with Paylocity. Their customer service is the absolute worst we’ve encountered. They do not return calls or respond to emails, leaving critical payroll and HR issues unresolved for days or even weeks. It feels like once they have you as a customer, you’re completely on your own. We expected a partner that would support us and help us navigate challenges, instead, we’re met with silence. I would strongly caution others to look elsewhere if responsive, reliable support is important to your business.

Everything from implantation to ease of use. After looking at the other reviews they are all accurate. It took them more than two months to set up an import for my accounting software. We started first week of November and it was the end of January before i could properly balance my accounts, do quartiles and year end. The import function wasn't what they claimed to be seamless. There was an error in 4th quarter Tax payments and when i Contacted them they said you could just pay it and we will have an answer for you in about 30 days after they do an investigation. I did it in 10 minutes and gave them the answer and their response was thank you we will get back to you. About 45 days later the said the issue was resolved. I really hate to say it but QB is less expensive and i can do it in about 10 to 15 minutes where as Paylocity takes 20 to 25 minutes providing nothing goes wrong.