PaylocityReviews of paylocity.com

I would rate it zero if I could. Mapping function is dismal; customer support and service are nonexistent. The reports I need are not customizable. They offer an Accountants' Partnership Program, and NO ONE will get back to you. They reach out to clients about problems that they misunderstood (even when emailed specifically). I can't believe they are so far behind Gusto and QuickBooks on all of the above. Forget finding the reports you want; they have hundreds, but so difficult to customize and get what's needed. They state "security" when you reach out to ask them about mapping, etc. (nothing about specific payroll that would require security) and make you jump through hoops because of it (like needing a 2nd person on a call, etc.). Dealing with Paylocity has been the most frustrating experience! I do not recommend AT ALL!

Terrible company. They sell you on hassle free service. when we signed up they told us we could send in our payroll every month every month. when we sent the payroll in with fewer employees even though they were no longer with the company. When we finally got involved the website was difficult to navigate. There were also labor intense processes required to terminate the employees. The system does not make your life easier and seems to be designed to make it difficult to cancel the subscription service. Further they are helpful in the beginning but once your on board the service response times are very slow. Bottom line unethical company with poor service. Avoid at all cost.

Paylocity was down (with a website message stating it was down) and had a link to check the status. The status page stated “Error: Unable to load applications” AND “All Systems Operational” at the same time. There was a link to email Paylocity. I did so. I received an automated email stating my email address was not an administrator, my email was not delivered, and I would receive no reply.

If I could select a negative number I would. This service has been horrible. If you have an HR question it's this person, a payroll question, another person, a timesheet question, another person. Need international payroll, another person. Need a new state set up, well yep that would be another person. No sense of urgency, no phone number to call only email and don't count on a response the same day, I have to send reminders constantly. Really poorly run.

They call our company over and over and over. Our payroll keeps saying no and yet they continue......QUIT CALLING

My employer uses Paylocity, I brought my w2 to a tax professional, he said I had no federal tax withheld for the entire year 2024. After talking with our payroll person there is no indication that my deductions had changed. She is looking into it now.

I'm a former employee a company that use Paylocity for their payroll. Company goes under the water in last year and I have no contact with them. But I need my W2 form for 2024. So, company I work for does not exist, I have tried to contact with someone at Paylocity but...when I sent an email, they responded with phone #, when I call that number, they ask for former company ID (which doesn't exist) and generally zero communication with Paylocity. Problem is they the only ones who got my taxes form. This is super frustrating.

So many bugs and errors it ridiculous. My company requires training thru Paylocity and the traing is impossible to complete. It freezes with no way to advance. Because of their incompetence I now look bad because I can't complete the training and may lose my job now because the training is a requirement. Total fail