PaylocityReviews of paylocity.com

I work 4 days a week. At least 4 times a week Paylocity says I missed a punch. I DIDN'T!!! I punched! Trustpilot is asking for a date that this happened. Well, everyday that work.

I just want to say that this app doesn't always suck it's got some good in there as well but I have the worst luck with this app at times when it's bad it's bad it's every time I change phones and I had such a hard time that I don't even know what user name or password was used and sometimes clocking in also I punch in and see the green check but when I go to lunch nothing

Our migration to Paylocity was nowhere near the “seamless and flawless” experience we were promised. During the sales process, the team repeatedly bragged about their migration success rates and emphasized that they were experts with the exact version of ADP we were using. In reality, the transition was one of the most error-ridden implementations I’ve dealt with in my career. Major issues included: • Incorrect W-4 and tax election data transferring into Paylocity, causing wrong federal withholding, OASDI, and Medicare for multiple employees. • Backend changes being made without our knowledge after we completed reconciliations — including a period where we were locked out of our own system while changes were happening. • 401(k) integration still not connected two payrolls later, despite repeated assurances that this would be simple, fast, and routine. • Inconsistent and shifting explanations — when we asked why the migration was so flawed, the answer we received was that our “ADP version was the problem,” even though the sales team assured us they were experts with that exact ADP configuration. • Hours of unnecessary manual auditing, because the system did not port data cleanly as promised. This migration was the opposite of what we were sold. The sales pitch emphasized smoothness, expertise, and accuracy; the actual experience involved constant issues, poor visibility, shifting blame, and significant operational risk. We received a small credit, but it did not come close to covering the time and disruption this caused. If you value accuracy, transparency, and a genuinely reliable implementation, I strongly recommend considering other payroll providers.

Paylocity was down (with a website message stating it was down) and had a link to check the status. The status page stated “Error: Unable to load applications” AND “All Systems Operational” at the same time. There was a link to email Paylocity. I did so. I received an automated email stating my email address was not an administrator, my email was not delivered, and I would receive no reply.

overall the app is user friendly, the community page is great. If you are the kind of person who knows how to trouble shoot and figure out issues on your own, you will be fine. If you are the kind of person who needs help with figuring something out, forget it! you will send them a question, they will answer, and before you even have a chance to let them know the answer did or didn't work they are sending you a survey if they resolved your issue. so you write back and say no, and they are like, OH Well, I've got nothing. I have had numerous issues where I needed someone's help trouble shooting, and they don't do that. They are not willing to help find a solution, they give you one, and if it doesn't work, well, that's your problem. We were told we would have someone to assist us, sure they answer the first email, but normally it does absolutely nothing! their service is always my last resort because I now know, it's not going to help.

Customer service is an absolute joke. I have reached out for many different issues and they either say they are working on it or just wont respond. I wish I would have never gone with the payroll side of this company. The HRIS is pretty good, but customer service with payroll is HORRIBLE.