PaylocityPaylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one system. Organizations use it to manage payroll, benefits, spend, talent, and IT, with AI built into everyday workflows. Customers cut payroll processing time significantly and replace multiple disconnected systems with one. Founded in 1997, Paylocity is consistently recognized as one of the best places to work, and that culture carries into how they work with clients.
Paylocity (paylocity.com) has 130 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Bernie E.
We have used Paylocity for 2 years and at first everything went great. About 10 months ago everything started to change. Our service has gone down hill and Paylocity has dropped the ball on a number of key items for our business. Our employees hate using the system for time tracking etc as it is never accurate. We have asked for numerous calls to fix this and other issues and still get the run around.
de C.
Confusing interface And ZERO customer service. Good luck talking to a human. Avoid at all cost. even ADP was better.
Jason E.
This is an absolute trash heap of a company. There is zero customer service. They make all these promises and never deliver.
Scott
My stupid company switched to this fkg useless payroll system. EVERY SINGLE TIME I GO THROUGH THE TWO WEEK TIME ENTRY IT SAYS THEY ARE HAVING TECHNICAL DIFFICULTIES AND I HAVE TO DO IT AGAIN. I HATE THEM, I WANT PAYCHEX BACK AND I WANT MY FIRM TO KNOCK THIS SHIT OFF.
Brianna B.
Under no circumstances, should anyone hire Paylocity as their payroll company. This failure of an organization did not submit quarterly taxes for our small business for two years, then proceeded to blame us for not putting in the correct tax codes and to top it off will be charging us over $10,000 for resubmission. They are an embarrassment And an absolute despicable organization.
Richard H.
They instructed me on how to file a claim for transportation benefits. I told the rep how much I'm looking to claim within the same day. Their rep confirmed it won't be a problem. 17 days later I got an apology and an email letting me know they will only reimburse $60 of the $1,244 I claimed because their employee misinformed me. So, because your employee misinformed me, I'm now out $1,184. Just an apology, no path to an escalation or working it out a different way. Their mistake.
Jennifer T.
My company decided to change their payroll company from Paycor to Paylocity and since then it has been nothing short of disgraceful. Direct deposit goes to cash app account so it is available two days early which is Tuesday as payday is Thursday. With Paycor, check was deposited without fail anytime between 6 and 7:30 Tuesday night. Now, with Pay"SLOP"city, check is deposited anywhere from 11:00 at night Tuesday night to 1:30am Wednesday morning. And more often than not, closer to 1:30am. That being said, if my direct deposit was to go into a regular bank account (TD Bank, PNC Bank, etc.), my check would not be available to me until FRIDAY morning which is NOT my payday. Thursday is my payday and the fact that PaySLOPcity cannot respect the fact that a company who is paying multi millions to represent them as their payroll company pays their employees on a particular day and that their job is to ENSURE, EVERY PAY PERIOD, WITHOUT FAIL that their employees receive they pay WHEN THEY ARE SUPPOSED TO BE PAID, not only enrages me, but it flat out disgusts me. The inconsideration and the lack of ability to follow through with the requests to have employees paid ON THE DAY THEY ARE GUARANTEED TO RECEIVE THEIR PAY is just plain disrespectful and shows that they have no care as to whether they are following through with the request of the company paying them and paying employees ON TIME AS INSTRUCTED. It makes my stomach turn to think about how unfathomably in breech of contracts they are let alone the fact that these employees work their asses off and deserve nothing short of perfection ESPECIALLY WHEN DEALING WITH PEOPLE'S LIVELIHOOD. We have and to alter every one of our bills that have been returned due to insufficient funds as a result of SLOP'S negligence and blatant disregard for the companies that THEY WORK FOR. Just 100% disgraceful and I only hope that companies begin to make major moves toward finding them in breech of contract and take legal action against them for not following SIMPLE INSTRUCTIONS ON WHEN THEIR EMPLOYEES ARE TO BE PAID. This is not a difficult thing to accomplish, which clearly means that it's anything other than a bottom line matter of "we don't give a "$&@!;" and we're gonna pay your people whenever the hell we get to it". Do yourselves a favor Pay"SLOP"city and either shape up or ship out because the only thing your company is going to see from those with any type of association to your company is a consistent string of people complaining that they are just as sickened by your company's disregarding and disrespectful policies and procedures as I am. My fingers are crossed that my company sees through your unethical methods and drops you faster than I could write this review. You should be ashamed of yourselves.
Tamica S.
I'm super surprised at all of the bad reviews! Paylocity is my favorite payroll/HRIS, I love it! It is easy to use, easy to set up, very intuitive and you get a lot for the money. I recommend it to any small business.
