Customer
Horrible customer service
Many user issues with this SaaS and the company does not provide employee user support to address issues. Cannot understand why our HR department has chosen this vendor!

Paylocity is an award-winning HCM platform that brings HR, Finance, and IT together in one system. Organizations use it to manage payroll, benefits, spend, talent, and IT, with AI built into everyday workflows. Customers cut payroll processing time significantly and replace multiple disconnected systems with one. Founded in 1997, Paylocity is consistently recognized as one of the best places to work, and that culture carries into how they work with clients.
Paylocity (paylocity.com) has 130 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Customer
Many user issues with this SaaS and the company does not provide employee user support to address issues. Cannot understand why our HR department has chosen this vendor!
San T.
One of the worse customer services experience in payroll industry. Refuses to respond to tax notices and will delay so long, you have to handle on your own. This is a tactic for most of their services, 1095c, do not have them process. We spend over 24 hours hand keying information, when rep told us it was a simple upload. I have over 30 years processing payroll and this is some of the worst customer service.