PaycomReviews of paycom.com

Implemented Paycom in Oct 2020 and have been moving forward more efficiently ever since. Love every aspect that Paycom has brought to us, especially the ability for paperless paystubs and employees to have access to their own profiles and timecards among other items. This has been one of the best enhancements our company has made since I have worked there.

Hello! I've really enjoyed using Paycom to manage my employee's time off requests! It has been a breeze to switch from submitting paper time sheets to now having employees request PTO and sick time directly from the app.

Getting set up at my new job was such an easy experience as Paycom was able to include all of my start paperwork seamlessly onto one platform! Thanks, Paycom!

TL;DR Joined Paycom in 2015 – MCC was never setup, when contacted, Paycom said they couldn’t do it because of the billing. We complained and finally got this setup in 2016, but lost our data from 2015 for the other client code. We setup a new PTO policy in October of 2018 and asked Paycom to set it up. They fumbled the PTO and never set it up and I bugged them to get it right. Fast Forward to 2020, they started finally working on it with a new team and we found so many issues with the way it was setup. We’re now in 2021 and the PTO balances are still incorrect. Paycom switches our specialists randomly and doesn’t inform us when these changes are made. I end up speaking with a supervisor and then get a call from another supervisor all together and they have no clue what’s going on so I have to explain it again. 2 months later, I’m working with someone else. Billing – We have no clue what we are paying for the different services. When reaching out to Paycom, they sent over a bill while on a Zoom call and went over it with me. I asked about line items in a spreadsheet that showed “included” and asked them how much is this? They had no idea. 3 months later, I still don’t have an itemized bill of what we’re paying. We had a Paycom best practice representative visit us in 2019. I told Paycom it might just be a waste of time for us, but they insisted it would greatly help. They saw that we were doing everything the best way, but we came up with a solution for our Years of Service award and tracking, but the way it was calculating based on the formula was incorrect. The representative told me that he’d check it when he gets back to OKC. To this day, 2021, we have no answer and have rewritten our policy in our handbook to exclude the award. We tried rolling out an API with Paycom and our Point of Sale system. We franchise a Restaurant group and this would have helped Paycom secure other franchisees of our brand, as well. We met in March of 2020 and we were not even provided a contact person for the company and not one update. We want to push the envelope with technology, Paycom just has other agendas. I was laughed at by supervisors, promised developments and items to be taken care of and never were. We are at the point where we feel like the community needs to know. You can see a lot of invited reviews here and that’s probably because they only invite those that are happy with the system. We have 5 companies with Paycom, over 1,300 employees. We purchased close to every single add on that they offer and we’re treated like a drop in the bucket to the billion dollar company that is Paycom. If you search online, you’ll see how poorly they treat their employees and the community in OKC and maybe that’s why we see these issues. If you have more than 200 employees, Paycom is probably not for you. They are also really expensive. We are paying north of $200K a year and we get nothing in return. Not even a Christmas card from this company. I held off for months not leaving a review in hopes that they would fix the issues. I’m getting ghosted by supervisors and people that I’ve known for 4+ years at Paycom. They’re done with me and I’m still a client. I love the technology, and the ease, but I’m sure there are other Payroll companies that have a similar platform that can offer the same without the headache. If you’re in Payroll and HR, you know how big of a pain this is to move companies. You lose data, have to train, rebuild, etc. TLDR: Paycom client for 5 years, lots of issues with things not fixed in that past 2 years, supervisors ghosting me, passed around to different reps like hot potato, too much of a headache to switch.

Our company switched over to Paycom a few months ago. Since then it’s been a fairly easy system to use. I can use my phone to clock in and out for work and to request adjustments on my time card. Overall, Paycom is very easy to learn and use.

Awesome platform. Very user friendly.

Paycom is a useful tool to manage my PTO and paperwork. I wish there was a place that I could view my upcoming checks, but I’m not sure if that’s a feature that exists and my company just doesn’t have it.

The company I work for uses Paycom as our HR Portal. The site is simple to use and makes logging hours, checking benefits, and pay a breeze!