PaycomReviews of paycom.com

They advertise as processing payroll with a push of a button. You do eventually push a button just like any other payroll system. Once you get past the implementation phase, their knowledge of their own system is poor. It seems like everything we do according to their instruction is wrong. Our particular contact only works off of their time zone and is not flexible to my schedule at all. During the implementation phase the information that they pulled from our old was brought over incorrect. They pulled deductions that were not the current deductions so everyone's first check was wrong. We are a manufacturing company and we have 3 shifts and different schedules. They are not coded like we ask them to during implementation so 3rd shift exceptions are never right. Holidays are not paid correctly, benefits do no load or come across correctly. We hate Paycom and look forward to the day we can drop them. They might work okay if you have one shift and no variance to anything, but not manufacturing. We are now into our 2nd year and experiencing all of these issues. This program was picked by our upper management without input from the people who use it. This was selected before I hired on. Terrible all around.

We have moved recently into this system, looks like they do not have any API support to other system like accounting, benefits etc. Their support team does not have enough skills to have the system configured to the clients properly.

I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.

I was give clear instructions about how to use the new software updates. I appreciated having multiple ways to learn the new material. I received 1:1 instructional calls, handouts, and videos to reference as I navigated a new system. The team was knowledgeable about the product and clear about what to expect from the update. All of my questions were answered and I felt comfortable using a tool I had not used before.

I hate it! Customer service by actual customer specialist is horrible. He is very unhelpful and when I have brought this up, nothing gets done. When payroll is due it does not send out any kind of notification except on the date it was generated. The system itself if not very user friendly, and with the cost I feel it should have better customer service, an email sent on the day payroll is due to be submitted, and more user friendly. You also don't have access to prior payroll files unless you email your specialist so if you needed info after hours or on the weekends you wouldn't receive that info until Monday.

Paycom has a wonderful Team of Support and goes the extra mile to find solutions to everyday payroll challenges. There are so many options within the program that it is hard to keep up with what is available to use. Paycom dedicates a Client Specialist to your account that meets with you in person to discover all the advantages Paycom has to offer and makes sure you are utilizing the platform to it's fullest potential. This goes above and beyond the client support I have received from our previous payroll company. It seems Paycom is always looking at how they can innovate their software to work at its most efficient level for the users, both employer and employees. We are going into our second year with Paycom and I am excited to see what innovative plans are to come.

The Paycom specialist was very knowledgeable. She provided direction that gives us more reporting and management solutions to better serve our shareholders and employees. We enjoyed the personal and professional direction of our dedicated Paycom team.

Jacob Warden has been exceptionally helpful during the transition process. He has been attentive, patient and explains everything thoroughly. He explains different features that will help me and different ways for me to find information I may need