PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Beth C.
My rep (Makayla S. ) was very helpful and was able to provide me with answers immediately which resolved the issue I had. I recently also spoke with a rep named Carter who was excellent as well.
Response from PaycomSep 16, 2024
Beth, we are thrilled to hear about your Paycom experience! It's great to know that our team has provided top-tier service. Thank you for your partnership and leaving us a 5-star review!
Crystal B.
Our specialist Aarin Heffner does a great job answering all of our questions and helping us with all new changes that we have implemented this year.
Response from PaycomSep 13, 2024
Client service is our top priority, so we're happy to hear Aarin Hefner has been so helpful to you and your organization! Thank you for the 5-star review!
Sandra T.
With our complicated payroll , they were able to work with us every step of the way and fix things as they came up.
Response from PaycomSep 4, 2024
Sandra, we're so happy our team has been so helpful! Thank you for the 5-star review!
Michelle M.
Whenever I have a question, I send an email, and my specialist, Lavoe, calls me or responds to my email immediately. I have worked with many companies and with many representatives—my two Paycom reps, Brennen and Lavoe, both stand out. I am very grateful to have two awesome resources.
Response from PaycomAug 28, 2024
We're proud to know Lavoe and Brennen have been so attentive to you and your organization, Michelle! It's great to see you're experiencing the top-tier service we aim to provide our clients. Thank you for taking the time to leave us a review!
Melissa K.
The software itself makes our human resources and payroll processes much more simplified and efficient. Service is extraordinary! I almost never have to wait to hear back from anyone when I reach out. I would love to see ATS simplified and more streamlined, we tried to implement it but it doesn't work for our leaders the way we would like it to.
Response from PaycomAug 23, 2024
Melissa, we're thrilled to hear you enjoy Paycom's efficient, easy-to-use software! It's especially great to know we've helped streamline your HR and payroll processes. Thank you for the positive review!
FEROL B.
ALL EMPLOYEES REALLY TRY AND UNDERSTAND THE SYSTEM TO HELP I would like to make a suggestion. Because the system is so robust it might be best to split the customer service teams up by department ie payroll, human resources, applicant tracking, ect. If I could call in and get an expert on one module to help me I think your customer service team could be a lot more knowledgeable in a shorter amount of time. I have been with paycom for 7 plus years and I still can not navigate a lot of the system due to the multiple steps it takes to complete a set up. Especially if I need to change my G/L and assign new positions. I do love the system and would never change. The only challenge is getting someone in customer service to understand all the steps to set up new accounts and or positions and tie all of the income codes to the position to represent the correct account numbers.
Response from PaycomAug 21, 2024
At Paycom, we strive to deliver top-level service to our clients. It's great to hear that's been your experience, Ferol! We appreciate your suggestions, please feel free to share future feedback or ideas for improvements with your dedicated specialist. Additionally, you can contact us directly at [email protected]. Thank you the 5-star review!
Rey
The simplicity of the system and the unlimited potential of framing things to work for your company makes Paycom a great partner. Together with your dedicated specialist, the experience pivots from the classic outdated payroll processes.
Response from PaycomAug 21, 2024
Our company's mission is to simplify HR and payroll processes for all our users. It's great to hear you value Paycom as a great partner. Rey, thank you for the 5-star review and we're excited to continue serving your organization!
Bob W.
If i could give this company a negative number for a review, i would. The interface is confusing, cumbersome, and slow to respond. If you have an issue to solve the online help is pretty weak and it is very difficult in not impossible to find a solution to your specific problem. When you call the help number they support people are always busy and the system asks you to leave a message and "They will call you back", but they never do. You have to continually call in hopes of getting someone to help you that is not already busy. I assume all the "support help" team members are always busy because they are helping people fix or navigate the interface. Paycom may be lower cost than some payroll services, but the extra time and effort you spend troubleshooting your payroll will far exceed any savings. Don't walk, RUN away from this company.
Response from PaycomAug 13, 2024
Bob, client service is our top priority. We're disappointed to read your review as the experience you're describing does not align with Paycom's standard. Please reach out to our team at [email protected] so we can learn more about your experience.
