PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Janet N.
They are a great company! I am happy with the services we have with them and they really are a leader in their industry for innovation.
Response from PaycomOct 18, 2024
At Paycom, we value innovation and growth, so it's great to hear you've experienced a reflection of our efforts! We're also happy to hear how you are enjoying our services! Thank you for your partnership and for entrusting us with your payroll needs, Janet!
Danielle F.
I have used several HR/Payroll platforms and Paycom is by far the most user-friendly and best performing of any I have used. We had a very bad experience with their main competitor, and Paycom helped us transition to their system, with the most amazing implementation team. We have been with them for 3 years now, and have added additional modules since our initial implementation, all of which are wonderful. Paycom's BETI for payroll makes HR a breeze for both employer and employee!
Response from PaycomOct 18, 2024
We're thrilled to hear you enjoy Paycom's efficient, easy-to-use software. It's especially great to hear that we perform best! Thank you for your review and letting us serve your organization, Danielle!
Dinorah M.
Paycom is a software-forward payroll/HRIS provider. That's what we love about them. The platform features are integrated, and there's no break between modules or features like ADP and Paychex. Their app is also able to connect to all of the system, and manager features include most areas of the system, so managers can be effective in a remote setting away from their computers. the way they roll out new products/features is better than most I've seen and their video training is excellent. Cost-wise, they're a little bit more, but for the reliability of single sign-on full access and robust, totally customizable reporting, I'll take it. That's why we're still on it 10 years after partnering with them.
Response from PaycomOct 17, 2024
Dinorah, we're thrilled to hear you enjoy Paycom's efficient and integrated software! It's especially rewarding to know you've been partnering with us for 10 years! Thank you for your 5-star review and advocacy!
Sandy B.
We moved payroll to Paycom in 2017. Since that time we've gradually added applicant tracking, position management, benefits enrollment, and performance management. This past June we started using Paycom for our criminal background checks. We are now completely paperless for everything including onboarding, benefit enrollment, performance reviews and background checks. No longer do we have to upload background check results to Paycom as they are stored automatically. It's been a huge time saver and works seamlessly within applicant tracking and onboarding.
Response from PaycomOct 17, 2024
We are happy to hear about your Paycom experience! It's great to know our products have streamlined processes for you and your organization! It's especially great to hear you have been with Paycom since 2017 and are completely paperless! Thank you for the 5-star review, Sandy!
Lawanda
Easy to navigate throughout the system. If I need assistance locating items I can always go online for a tutorial and/or call my dedicated specialist Joshua Roberts who is alway willing and eager to assist. Thank you Paycom!
Response from PaycomOct 17, 2024
Lawanda, thank you for sharing your positive experience with us! Our team is dedicated to providing exceptional service and we are happy to hear that Joshua is willing and eager to help. Thank you for the 5-star review!
Angela S.
I had a problem with payroll that I have not ran into before. All it took was one phone call to Paycom, explanation of what needed to be done to fix it, and three minutes later it was resolved.
Response from PaycomOct 17, 2024
Angela, we're thrilled to hear about your experience! it's always great to hear Paycom has provided top-tier service and resolved your issue within minutes! Thank you for your advocacy and for allowing us to serve your organization!
Julie
I find the report creator clunky and difficult to navigate. Even your Paycom reps appear to have difficulty accessing the correct fields to generate reports.
Response from PaycomOct 17, 2024
Julie, we’ve connected with the team that serves your organization and understand your issues have been resolved. If you have anything further questions or concerns, please email us at [email protected].
Cindi
Our small business has been using Paycom for over 2 years now and we are very pleased with everything they have to offer. I have found their platform to be very user-friendly. If you aren't sure how to do something they have help pages to access or you can call their customer service. Their customer service has been outstanding! I find myself calling quite often to get technical help. They are always very helpful and will teach me how to do it myself for future situations.
Response from PaycomOct 16, 2024
It's rewarding to know that Paycom has been a supportive addition to your organization, Cindi. We're also glad to hear the support team has been helpful! Thank you for allowing us to serve your organization!
