PayCargoReviews of paycargo.com

We setup an account with PayCargo several years ago. We provided our US Bank Account Details for them to enter in their system. They processed a payment and it didn't go through. We provided the details to them and they entered it in their system, not us. Yet, they were upset with us and closed our account. We ended up sending them a check to pay for their charges by courier to make things right. They then processed the payment a couple of weeks later with the bank details we provided. They closed our account because they didn't enter it correctly, processed the payment, and kept our account closed like we are in the wrong. We then started processing one time payments to their carriers by credit card in 2023 and now they have blocked our credit cards. I'm not sure why anyone deals with this company.

I intend to give them a one-star rating since there is no option for a VERO rating. Unrecognized charges were forwarded for my review. Upon closer inspection, we uncovered four charges for a service that was never provided. They have been withdrawing money from my account without my consent since 2022, all for a service that was never delivered. Their argument is that a public email from my company was used to open the account, yet they confirmed that they never provided any service to us. Upon calling, the individual who answered the phone displayed rudeness and unprofessionalism. I then requested to be transferred to a supervisor. The supervisor acknowledged that the charges were made without my consent, offered an apology, and requested an email explanation. She assured me that she would assist in recovering my charges. I strongly recommend exercising caution when dealing with this company and its business practices. On January 16th, I sent an email to Pay Cargo explaining my disappointment. A couple of hours later, I received a reply from Anthony G, a "customer experience representative," acknowledging my email. On January 30th, I received a call from a Pay Cargo representative who offered me a deal: to delete my review in exchange for a refund of $775.00. I refused this offer. Later that same day, at 3:21 pm, I received an email from Hernando, a member of the Pay Cargo customer experience team, stating, "As discussed, please find attached the agreement for your review." What agreement? I didn’t agree and I will never agree to anything other than getting my money back for a service that was never provided. Of course, I read the ridiculous agreement where they basically want me to agree to, once again, delete my review and prohibit me from discussing anything with anyone else. After reading all the reviews and seeing the same complaints over and over again, I wonder why the BBB is not taking action.

I had an issue that I thought would take hours to fix. Samantha had it up and going in less than 5 minutes. Bravo Samantha!

Samantha @ PayCargo is amazing! She just assisted me with a mirid of issues & quickly rectified them all. Super friendly & a great resource!

Samantha works at the speed of light! I made a mistake and processed a duplicate payment and she immediately took care of it! It's always refreshing doing business with agents that can take care of issues in a timely manner!

Samantha was awesome! She followed up with the carrier until my issue was fixed and my refund was completed. I could not ask for better service!

Great service! Samantha is the best

I've had the pleasure of getting assisted by Ms Samantha at PayCargo. She was extremely patient through the entire process and went above and beyond to resolve my issue. If you have any questions that needs to be met with urgency, please request for Ms Samantha and you will be in good hands.