PAX LabsReviews of pax.com

Shockingly disappointing device. Bought PAX plus 2 Months ago & still can’t get it to produce much vapor. I can’t get high! I “sip, not rip” follow all the suggestions, reached out multiple times (customer service is not bad, just lags a little sometimes) they’ve given advice but the thing hardly gives any hits- it’s super frustrating!! After seeing many horrible reviews, I am sad I trusted “best vape out there” when in reality I can’t get even a buzz & just keep sipping till I’m dizzy. The issue is it burns through much more weed!! It only hits the first time used after a fresh bowl is packed. Never again the second time. Once u turn it off, that’s it. U need to repack. So basically, u r repacking and cleaning it every single time u want to smoke. That is insane. It’s way more work than a pipe or bubbler or bong and u don’t even get very buzzed… it does feel good when u get a little hit, the hit is actually pretty decent feeling- just not enough. Def not what I was looking for… instead of getting rid of all my other smoking devices & just using PAX, I am back to disposable vapes, gummies, bongs & bubblers bc at least they work & don't waste weed. Ugh.

I gave them 265 dollars and it’s been 4 weeks with nothing being shipped to me. Better yet they don’t have a phone number (I can imagine why when you are stealing) and they stopped responding to my emails or new tickets submitted. They blamed the “warehouse” for the issue with no other explanation. They won’t refund money but told me how to return the product for a refund…. Return a product they never sent if you can believe that. Update: after 32 days and no explanation or product mailed they have decided that they will refund me. I said I did not want a refund the entire time but here we are. I guess I’ll have to buy from a 3rd party as they seem to be better at selling products than pax themselves. Embarrassing.

Like everyone else here. Seems that customer service is non existent. The main draw to my purchase of 2 pax 3's was the long warranty. Did all the steps and was told by an automated response that after 2 yrs of use I am charging it wrong. When they finally crap out they are going in the trash! Glad I got them on sale. Will never buy again

I filed a warranty support request three times but never received a confirmation email. First time was Feb 25th 2023, then March 2nd and then today March 9th. Haven't heard a word. I bought several Pax 3 series from their site, but this particular device was bought from "Planet of the Vapes" and one of the reps told me that "Pax® no longer lets them handle the warranty issues." That it has to be done in house. When I've contacted them I've found they don't reply to emails, no one answers the phone and there's no way to leave a voicemail. I would be hesitant as a business to endorse Pax® as a reliable company and I would be hesitant as a customer to purchase their merchandise. I've got to agree with the battery statement.. they either go out, stop charging, or the device overheats. I've had all three issues over the last 4 years I've bought from them. There's no recourse after spending hundreds and hundreds of dollars. Time to move on.

Well I recieved a defective product, then they asked me a series of questions that I answered. Then they asked me to send in a video, so I did which supported my claim. And then I just never heard back from them... had to go to my local shop to get help.

Don’t get the Pax Mini! Single temp they chose is way too low. Such a waste. Don’t know til you try it, can’t return it after you try it. Perfect. Pax plus and pax 3 are great but the charging/battery breaks after a couple years.

If there were a No star option this device deserves it. Don't waste your money or time as this device is pure JUNK and useless. I'm surprised it's still being sold... someone needs to report this useless device and pull it off the market ASAP! I thought my device was broke since it barely draws in any smoke... But that's the design. What a waste!

The vaporizer did not work. Pax customer service is non existent. I just wanted a refund.