PAX LabsReviews of pax.com

I purchased the pax 3 color black, within 6 month’s the finish started wearing off around the mouthpiece and around the oven chamber. I immediately contacted pax customers service and was first told warranty does not cover accidental damages. So I contacted them again and was told warranty does not cover cosmetic issues. I’m beyond disappointed. I had purchased a pax 2 years ago that still works and so issues with paint wearing off. Pax has the worst customer service and is no longer manufactured in sf ca USA absolutely the worst customer service ever

Purchased Pax Mini in June 2022. By Spring 2023, the device has stopped producing much vapor. Chambers, pipe cavity, mouthpiece, etc. always kept clean. Emailed the company scores of times since the beginning of this summer, and they refuse to help me. Fraudulent company producing fraudulent products trying to avoid accountability. These criminals need to be jailed.

Do not recommend!! I bought a pax plus device from their official website six months ago, hoping to enjoy its advertised features and benefits. However, I was very disappointed and frustrated by the product and the company. The device had a defective battery that would not hold a charge for more than an hour, and it also started to swell up dangerously after a few weeks of use. I contacted their customer support multiple times, but I never received a reply or a solution. Their website is also broken and does not work for queries or customer support. I feel like I have been scammed and cheated by this company, and I am considering taking legal action to get my money back. This is the worst purchase I have ever made, and I strongly advise anyone to avoid this product and this company at all costs. They are dishonest, irresponsible and unprofessional.

Terrible customer service. I bought a vaporizer over 3 weeks ago and I haven’t received it. I understood they have a different shipping system but what is upsetting is that they don’t give you updates unless you ask for them and the answers they give you aren’t clear. The last they told me is they will investigate where the package is and it will take another 10 days and thank you for your patience. By then it will have been a month and I still have no product. It is irritating because I wouldn’t have known any of this if I hadn’t asked. They should improve their customer service and provide more clear information and updates instead of just thanking the customer for their patience. They should offer solutions and try to fulfill their orders much sooner especially when their products are pricey. They should hire a different shipping company that actually shows tracking updates at least. I highly recommended not shopping from their site.

I ordered a Pax Plus and it came faulty without the advertised haptic feedback working. I emailed support and they helped me redeem my warranty and wanted me to send only the vaporizer "oven" back without any accessories. The problem is they sent me back a different color than what I originally ordered so it doesn't match any of my accessories that came with the original. They claimed it was a "supply issue" which is BS considering I could just order a new one at any time I like with the color I actually want. The support team is useless, extremely by the books, and won't work with you at all to satisfy you.

I purchased the Pax Era Pro...it stopped working after 5 months...I tried 5 different pods (I also verified this pods worked in another Pax Device), I adjusted settings, I uninstalled the app and unpaired the device. It would produce vapor 1x and then stop. It also would cycle between blue and purple lights. I reached out to customer support and after weeks of troubleshooting they were of no help and would not honor their warranty. They determined I was sucking too hard from a video I sent, despite me having been through surgery and barely sucking due to my wounds. I would not buy this product or any products from Pax based on the fact they do not honor their warranties and their customer service's responses are merely talking points that don't offer any real concern or help, just a mere "reach out when you want to try again"

Device arrived broken, took ages for Pax to respond, tried everything to get out of refund, eventually the seller refunded me after me suggesting I review them online, Pax kept refusing any refund or replacement, they commonly break, do your research!

Had a pax 1 years ago and remember it being a solid device. Tried buying a new one twice in the last year and both times it’s just never been delivered (month waiting each time). If you want one of their devices DO NOT ORDER DIRECT FROM THEM.