PAX LabsReviews of pax.com

Horrible customer service. No tutorial. No videos. No explanation. No troubleshooting. No real Q & A. No refunds. You just overpay for a product that DOESN'T WORK and then there is no recourse.

I ordered a pax that said “periwinkle” with an image of a purple vape and I got a dark blue colored vape. They won’t fulfill the return because the box has been opened. The image was a very inaccurate representation of what I received.

The Pax 3 vaunts its app. What they don´t tell you is that the app is TOO OLD for newer smartphones. Customer service was abysmal. Basically, they said...yeah, we know and we´´ll update our app EVENTUALLY (their words). The vaporiser itself is a very nice bit of kit. However, the lack of an app makes the experience less than satisfactory. Note that there is no mention of the out-of-date app in their information which does seem rather fraudulent and misleading which leads one to presume that this lack of concern is company-wide.

Bought Pax Mini last May 2023. Unit would not create any smoke, tried all FAQ from Pax and would not work. Emailed PAX for service, they asked me to video while of me using product, video of packing the buds in the oven, video taking the drag. After sending video, they said there is nothing wrong with the product because their LED light did not indicate a malfunction. I have a $150 + tax paperweight. I asked to send the product in so they can determine if broken, and they would not allow me to send it in even at my own expense. PAX is absolutely the worse company in this space. Awful and stressful to deal with their "customer service". All they do is politely apologize and basically blame the customer for defects in their product. Warranty is 4 years and mine never worked despite literally 10-plus emails begging them to take the product back. Do yourself a favor and avoid this company by all means.

Abysmal customer service. Got an ERA LIFE battery, after fully charging the device, within 4 draws it would show low battery. The battery would show fully charged as I plugged it back in immediately. Every time i reached out to customer service they would refer me to the FAQ page. Just a lazy company really.

Honestly, terrible customer service and policies. My device broke within months of purchase, they sent me a different colour as replacement which is intensely disappointing considering most of the appeal of PAX is the aesthetic, and I’m now left with a device I don’t like. They wouldn’t even replace the mouthpiece, I was only sent the oven and so now have a mismatched set. They suggested I buy a silicone sleeve to hide the colour, which is baffling to essentially ask me to spend more money. Through the whole of my interaction with customer support, they have given me incorrect, unconsidered and conflicting responses. Wish I’d never bought the device in the first place. Don’t bother.

They stop charging within 8 months or so used to be good been buying 8 years but last 3 all dead in a year

Pax labs took my money and sent me a fake tracking number buyer beware!