PAX LabsReviews of pax.com

The device worked for about a year. Then one day, took it out of my clean, dry temperature controlled, locked storage box for use. Turned it on set my desired temp level 2. The device started to heat up but then began flashing two blue LEDs and shut off. It reached temp. Naturally I submitted a warranty claim. Only to have PAX customer support give me the run around. Even after several emails back and forth over several days and submitting my receipt, photos of the device, photos of the serial number and a video of the faulty device, PAX just kept asking for the same information. It clear to me that PAX does not have any intention of helping their customers. Very disappointing to the least. If you are looking for dry herb vaporizer look elsewhere, chances are if you do purchase a PAX you will also find yourself with a $200 paper weight.

I bought the PAX Plus going on the descriptions that make it look so easy to use but it's not. The switch is temperamental and the device is too hot to hold on setting 4, which is the only setting you get any vapour or flavour from but it's too harsh on this setting and makes me cough. The other three settings provided nothing, like sucking on air, trying both mouthpieces and oven lids and packing it tightly with the maximum 0.5gm as instructed. That same amount is three sessions worth with an an Arizer Airmax of nice tasty flavour and thick clouds just on settings 180°c. It's very messy to fill and the oven screen falls out each time it's emptied. The charger lead is 21" long with a magnetic strip that falls off the device if not on a flat steady surface, not easy for travel. Plus there's no indication of how much power is left and you don't get long from the battery charger... I've tried this 5 times, less than 5 minutes each time and it needs recharging. The customer service is the worst I've ever had the unfortunate experience of dealing with; Despite me explaining that because of their overstated and overrated advertisements of this product I'm now left with a device I can't use; they tell me they'll do nothing cos the product isn't faulty, yet it's not been checked. Wish I'd just bought a second Air max because it is far better overall.

Pax 3 quit working in less than a year . Customer service is non existent DO NOT BUY FROM PAX !!!!

Filled out four support tickets so far for a PAX Plus purchased 7/22/23 that just died Feb. 2024. Haven’t heard zip on their “10 year warranty.”

The PAX stopped pulling well after 6 months of use. I tried cleaning it dozens of times, even stopped using it for a many months. Started using it again and it doesn't pull and now doesn't charge. Took days and days of customer service responding every 48 hours. They send a replacement, it's delayed. They don't have my version in stock, and they won't provide the color of the previous one even though they have it. Fine, whatever. I receive it and it's missing the raised mouthpiece. I exclusively use that as it's difficult for me to turn it on and off with the flat mouth piece (arthritis in hands). They say the raised mouthpiece isn't covered by warranty. So the charger, cleaning supplies, screen, multiple lids, device are all covered, but not the raised mouthpiece? Never buying Pax again and will discourage others from using it.

i’m 19 and have a fully legal medical marijuana card in FL and they won’t allow me to buy anything because i’m not 21, despite being fully legal. I’m trying to not use carts as much so the pax vaporizers seemed like a very good alternative. i guess i’ll never know.

Ordered the Pax Mini, in designer color, at upcharge. Received an item which doesnt work. Support first *denied* the S/N, until provided photo proof, then condescendingly sent the same instructions included in the package. Then asked many questions over SEVERAL emails, over a week+, about the lights and colors, eventually telling me that “ producing vapor is not under warranty”. Pax sent a *vape* which does not *vape*, but has pretty lights. A vape not warranted to vape. Did you catch that? Refuses to replace/refund. Do NOT, NOT, NOT order from this company. No recourse for subpar items. Absolutely wild scenario of sending out cute items with no functionality. Run. Tell your friends.

No phone number and no response to support ticket for package that never arrived! Don’t give them your money!