PAX LabsReviews of pax.com

Just purchased a PAC 2, they got the sales tax wrong applied for a city near me. I spoke to Jessie, a supervisor and he fixed it. Received item quickly and now all is well.

I bought my PAX3 device maybe in 2017 or 2018. The device has worked well but a few weeks ago I got the blue lights of death and my PAX stopped heating after that. I contacted the seller and they told me that they have warranty only for 24 months so then I contacted PAX Labs for warranty. They answered me very quickly and after I sent them videos about the issue with the device they sent me a replacement that arrived in one week for free. The customer service was very nice, quick replies and very friendly, willing to help. Outstanding customer service experience.

So, long-time Pax user. The product is simply incredible, I haven't tried many other vapes (Haze/Arizer to date) but this by far does what I need it to and more. Now - I bought a Pax 3 in 2018 and it died on me Jan this year. So the battery isn't incredible but having said that I used it everyday, some days through the night on looooong sessions so it did the job after I quit smoking. Sadly they were not able to send me one out asap due to 'brexit' issues. So I bought a second device while I waited and just received the replacement a month and a bit later. Just writing this for anyone doubting Pax as a product. They are the Apple of vaping no doubt about it - honestly, your battery might last as long as mine 3-4 years but they offer replacements which is fair. I also bought one for a family member in 2016 and its still going so who knows. Main point is, if your thinking about buying one, its a great product

I have been using the Pax for many months now (maybe 2 years or so, could even be longer 😄 time goes by so fast ) and it works great. Always. After some really bad support experiences with other companies over the last few weeks, I remembered PAX Labs as a shining star. Have never had such a fast, competent and friendly online service before! The story: Some time ago I lost a part of my PAX (definitely my own fault) and had no opportunity to order a new one from germany, nowhere, no chance…. So I contacted the support via Email to ask for help. They answered immediately (as I remember in about 30 minutes) and were really friendly in an outstanding manner. I was asked about the matter, explained my problem and they INSTANTLY SHIPPED the missing part, which I received WITHIN 2 DAYS…. for FREE. 💪🏻✨ I‘m still amazed by that and often speaking about it, when talking with someone about (so called) support. ☺️

Just about the best customer service I have experienced. They are US based and I am in the UK. Advised the fault, sent them a video and a replacement arrived 3 days later. Attentive and value their customers

I have nothing but praise for Pax support... After 8 months happy vaping, my pax 2 stopped working (on a saturday night, ffs!); after 5 seconds it would flash all leds blue 10 times and switch off. The next day, i contacted Pax support via their website. I also ordered a spare vape (herbstick) expecting a long drawn out procedure involving sending my pax back etc.. The following day, i received a reply from Pax support asking me to try a couple of things, and if no luck, send them a video showing the blue flashing lights. I thought "here we go ..", but sent a video and a full explanation. Next day (tuesday), i get a reply saying they couldn't open the video ...but from the description they would be sending a new pax 2 !! And they did - the same day, and it arrived friday morning. ..and the support (thanks Amber !) was polite and friendly throughout. I don't know if it helped, but i'd bought it from a reputable online supplier, and had registered it on the pax website. Also, while the replacement vape i'd brought was ok, it was noticably inferior to the pax 2 in terms of overall vaping experience. Cheers.

A few years ago, I bought a PAX 3 from online retailer, Vapor.com. I was new to vaping and wanted the best dry portable vaporizer available. The PAX 3 was my choice after reading and watching reviews. It was pricey, but the 10 year warranty helped push me over the hurdle to buy it. It is a very well thought out design, featuring a handsome look and feel. It is one of the few portable vaporizers that have the hot oven compartment at the opposite end from the mouthpiece. This design gives you MORE flavor, and LESS heat to your lips. And a powerful battery keeps your vaping session going for a long time. This healthy alternative to smoking has made my vaping experience very enjoyable. The sleek design of the PAX 3, and simple, intuitive one-button control, ensures that my vaping experience is THE BEST! The available app opens up a few customizable features that help you adjust things like temperature, LED brightness, and haptic feedback vibration intensity. VERY USEFUL FEATURES. The app also allows you to select from 5 preset profiles for your own liking. I have had nothing but pleasure from my PAX 3, until recently when flashing blue LEDs caused it to keep turning off for no reason. I started to panic, but then I remembered the 10 year warranty. I emailed the company and explained the problem. They responded within 24 hours, to apologize for the inconvenience. Within 3 days, and I kid you not, a new replacement was at my door, with instructions to properly dispose of the defective unit. No hassles, no delays, no problems! Customer Service doesn't get any better than this! I would give 10 Stars if I could! And....no one has paid me to give this review!

Best vaporiser and awesome customer service. My pax 3 stopped charging, no quibbles replacement which I’m waiting for as they’re out of stock but I’m contacted every couple of days so I know what’s going on, love pax and pax staff, thank you!