PAX LabsReviews of pax.com

They would not help me exchange the vape I purchased for a different one. Now I’m out $260 and have a vape I can’t use. Do not recommend. I would give them zero stars if I could.

Avoid Pax Labs at all costs !!! Poor Product with customer service who messes you around and can't be identified to actually be held responsible for poor customer service? On contacting Pax Labs after my 4 year old Pax3 device started showing error signal of " internal error" I have had to message back and forth over three weeks now! I supplied photos and videos of this before I was asked and it was absolutely obvious the issue was internal from the beginning! I'm told i will receive a new replacement device which would arrived in 5-7 business days after shipping yet this device hasn't been shipped in two weeks now? Customer service doesn't give a stuff at all and takes no responsibly for anything... Pax Labs is well aware that I can't simply purchase a new vaporiser in Australia without having to go through new procedures to get a medical vaporiser costing many hundred dollars yet no one gives a stuff at all !! At every educational institution from a young age we are taught to write a letter/ email with our name on such things as this is important. Pax Labs see this isn't important that customer service does a crap job and can't be held responsible. Pax Labs can now deal with the Australian ACCC for not supplying a replacement device in a reasonable amount of time. Disgusting, poorly run business 👎👎👎👎

I can't recommend this product at all. It does not heat bud evenly - it's not very user friendly - sometimes the device will just blink and nothing on the website or their instructions seems to be any help. I contacted them too and they ask me questions ive already given the answer in my initial email. Reading reviews, it seems like they enjoy giving people the runaway until they get tired, or out of warranty. I've only had this product for a few days and it's the worse dry herb vape I've ever used. They don't accept returns if the item is used - conveniently the only way you can be sure the product works as advertised. I would tell people to stay away from Pax.

As a longtime Pax user, I expected much better from PAX. I’ve owned three devices, starting with the Pax 1. I had my Pax 3 for about a year before the LED lights failed. This made it nearly impossible to use. I contacted customer support, and they initially assured me it would be replaced under warranty. But after a couple of responses, they completely ghosted me—no follow-ups, no resolution. It was then that I looked at their reviews on Google. 2.7 stars mostly due to their lack of support, some calling it a complete sham. I would have to agree with that assessment. After continually writing to PAX they eventually got back to me. They put a PAX Plus under warranty in my account to replace the broken now useless PAX 3 ($275 btw). Now here’s the rub, when I try to arrange shipping for the device I get an error message stating that the device is no longer available. So that’s a fail for sure. I contacted PAX and they said they were out of devices; however, I went to the store and for $275 I am able to order one with guaranteed shipping. They urged me to wait a few days, which I have, and try again…same result “device is no longer available and is being removed from your cart.” FAIL. So I bought a Planet of the Vapes Lobo to replace my broken PAX 3. It works, their service has been excellent and ultimately the device is just better. For a premium-priced device, the build quality and customer service are severely lacking with PAX. I was loyal to the brand for years, but this experience has completely soured me. Pax used to set the standard, but now I can’t recommend them to anyone. DO NOT BUY A PAX. Their quality is seriously suspect and their support is a total sham.

PAX cheated me out of my warranty. Through their customer service form, they constantly sent me the wrong information to fix my device and would not listen to my claims. In the end, they won. They got me for $200+ on a brand new PAX Plus that broke in 9 months. I will never spend a cent at this company again and I will tell all of my friends (especially those at dispensaries) how awful they are.

I emailed support about trying to register my device to seek out a repair for flashing blue lights and not heating up. I was begun to be given the run-around, and I quickly cut the conversation short as I can smell bullcrap when it's being sent into my inbox. Im short, it appears they'll do everything under the sun to avoid honouring the warranty they so boldy advertise. Do not use this company, or any other that behaves in such a manner.

I bought the Pax Plus and after setting it up, I realized that it was not getting hot enough to vaporize flower nor concentrate. I tried everything. I contacted the company and when I told them what light color came up at what point in the starter process, they told me that I had a faulty unit. I then sent them the serial number on the back of the unit as they requested and then they ghosted me. Over 100 emails in the span of two months and not one reply. You can’t call them because they don’t have a phone number and they don’t list where the company is located. What a scam. The good thing is, I contacted my credit card company and they gave me back my $180. Update… buyer beware. Their 10 year warranty is worthless and they do not honor it. If you have the time to read through 75 pages of small type warranty information, buried in the very middle in one line they state we don’t warranty the battery. The battery is what drives this unit without the battery. It’s a very expensive paperweight.

Buyers beware.....Expensive devices that doesn't heat bud evenly and can't be used above 2nd setting as it burns your hands. No UK customer support after weeks of going round in circles with the US, wasting money on their suggested fixes and bud to try device was told they couldn't help because there was no error code. Guess burnt fingers wasn't enough. Will never buy a PAX product again!!! Update: was recontacted after review was posted with more advice exactly the opposite of original advice. Yet again more money and time wasted for nothing. I stress again DO NOT BUY!!!