PAX LabsReviews of pax.com

My fiancée has so many different vaporizers in the house, all top of the line, many cost 1k and I'd say she loves her PAX vaporizers the best, I just counted and she has 8 of the same model in constant rotation. I had to write a review due to how amazing the warranty is with this company, every time the battery goes or a PAX dies they send her a new one. They definitely have a customer for life with her. I would highly recommend this company.

What a great company! Support were outstanding and went above and beyond, albeit after a slow start to communication, which included me forgetting about it for week, and were warm and friendly in their correspondence. The Pax is an incredible little machine which when used correctly, which in my experience involved some patience. How much you fill, how tightly to pack based on each strain and your mood, what temperature for each strain also in my own experience varied to a certain extent. All of which is really easy to explore through trial an error (the fun way) with any extra help readily accessible online, if you’re reading this you obviously know where to find it. Without a doubt the most impressive thing is that fact that Pax’s come with a ten year warranty! Not one single other electronic device in my home has that, why? And most of them don’t get half the use, on, off, charge, clean, all the time for ten years, come on now, what else do you want? A spaceship? In summary: I love my Pax and found support to be warm, friendly and incredibly helpful.

Best company ever. REP+++++++ I have a couple vapolizers, pax 3 is my favourite. 2 days ago it had a charging issue. Reported the problem to PAX help centre. After 24 hours from first email i been informed A NEW pax 3 will be send to me. World class.

I have never had anything but great customer service. I've been a customer since 2013 and had the original PAX with the spring loaded mouthpiece. Was able to upgrade to PAX 2 when the spring went bad, love the new design that eliminated the spring. Had one warranty issue that was taken care of seamlessly. Great product and company.

PAX Customer Service is outstanding! I have bought 3 of them and unfortunately had to bother them for warranty service a few times, once when COVID 19 first hit. Even then after some time a replacement was able to be sent. My latest experience with PAX Labs was this week, and received A1 service. It was processed within a day and UPS brought it today, Saturday. I forgot UPS did Saturdays. PAX couldn't be doing a better job!

I purchased a PAX3 2 years ago there was a problem I had with it. I got in contact with customer and was connected by Rachael. She was brilliant within a day of provided her with the problem she replaced my pax. I was expecting to jump through hoops sending it back etc.etc. none of that.

The best dry herb vape out there, Great vapour, great battery - Amazing customer service, if you are looking to quit smoking this is the answer; I own a Firefly and a crafty + both are excellent products, but the PAX 3 wins on so many levels. The oil that collects in the mouthpiece is a gift from nature, enjoy it;

After reading reviews on trustpilot i was feeling rather worried when my beloved pax3 stopped working after about 2 and a half years of heavy use. Fortunatley my personal experience was quite different to the majority of the other reviews. Firstly can i say that my pax3 has been abused, its been used as a daily driver, its been dropped down cycling paths while travelling at speed, its been bashed against a hard surface to empty its contents thousands of times (sometimes on concrete), i use the end of a knife to scrape out the residue too and its covered in scratches and small divets on the end that you can feel. Despite the abuse, its survived with little to zero issues since i had it. When it stopped working, it was not after a major incident or dunk in any water that would lead me to believe i had broken it. I simply used it at night and it failed to work in the morning. I assume there was a problem with the heating element or battery as it has been used a lot in its lifespan. I emailed the pax warranty address and explained the situation, they were very quick to reply initially, about 24hr or so. Soon after they asked for a video and a mailing address and confirmation of serial number. After a handful of back and forth communication they agreed that they would send me a new device, no choice of colour, black only and i was happy with this.