PAX LabsReviews of pax.com

I purchased a pax plus in August 2023 and it recently failed to hold a charge. I contacted warranty support and after two emails they said they would replace under warranty after I confirmed I had setup an account. I confirmed I had an account and then they stopped responding. I’ve politely followed up numerous times and they have not responded. Update: Pax finally responded and it appears they are sending me a warranty replacement. As I have received shipment details, I’m assuming I will receive it shortly and am therefore updating my review to five stars.

My device developed a fault and they swiftly replaced it

I read a lot of different review and wonder if i was one of the lucky one that received help from the right support. My pax 3 stoped turning on after 2years, always cleaned my Pax from time to time, not sure why it happen. I alsoowned an other on Pax 3 since 2020 and it still working great. After few emails exchange with the support, they ruled that it was under the 10years waranty and offer me a new one, though the color is not my fav, i believe that's fair, plus i can keep the non-working one (burgondi color) for display :). On top of it they took care of me on weekend and they are acually sending me a pax plus... Best support i ever had, hands down. No hassle.

My Pax 3 is one of the best purchases I've ever made. It significantly extends the value of each ounce of bud, making it last 30+ times longer compared to smoking. The device’s oven chamber has a maximum capacity of only 0.3g, yet you can easily get a solid 3-4 decent sessions from that little bit. Compare that to your standard 1g joint where you spend all the weed at once, and then it's gone forever. After experiencing the Pax 3, I would never go back to smoking, especially since it's so much easier on the lungs. Another great feature of the Pax 3 is that even on higher temperature settings (I highly recommend getting the companion app to optimize the device), it doesn’t actually burn the herb. Instead, it only heats it, preserving some cannabinoids even when there's nothing left to vape. This means you can repurpose your already 'spent' bud to make edibles, without needing to decarb it first, since the Pax 3 takes care of that step during vaping. All in all I definitely recommend getting one. Saves a ton of money in the long run and it's much better for you health-wise, too.

I am frustrated with the device It shows fully charged but i can only do 2 sessions with it and it’s so annoying. Edit: I have Contacted with PAX company after weeks They told me i got replacement Thanks for the company.

I love pax and have owned a pax 2 2x pax 3 and have just bought a pax plus. I love the pax products they have been a game changer for me and my health. They last a long time and are very resilient, my only concern I might raise is that the rubber around the operating button degrades after a few years. Consequently the button becomes difficult to operate eventually and my otherwise functional pax vape is eventually rendered useless. The pax plus notably exhibits a more consistent vape at lower temperatures- avoiding the unit becoming overheated

I have recently contacted PAX Support Team as my PAX 3, purchased in November 2017, began to malfunction (issues with charging and switching on/off). The Support Team was polite, prompt and, above all, helpful. After a brief exchange of emails, my case has been quickly dealt with. To top everything up and to my pleasant surprise, as a replacement I was sent PAX Plus which is the newer model. PAX not only does one of the best conductive vaporisers but, as described above, is very good on honouring their 10-year warranty. Thank you!

Via Vaposhop besteld, hun klantenservice en van derde is belabberd. Maar zodra ik contact opnam met PaxLabs support UK (Ik kom uit NL) werd het binnen dagen opgelost. De aan en uit knop van mijn Pax3 werkte niet meer na een jaar, had een filmpje van het defect gemaakt en gemaild met de details en serienummer. Krijg nu gewoon gratis een nieuwe opgestuurd! Oude hoefde niet eens retour! Producten zijn ook top! Accessories wel duur. Maar ja, quality costs..