PAX LabsReviews of pax.com

Okay I verified my age only to show how you lost a Customer. I've been waiting a week for my purchase only to find out it hasn't shipped yet due to me not verifying my age wich is understandable, but there was no issue or age verification to have my card charged right away. It would be nice for a company to hurry with your purchase as fast as you charge and take payments, it took me emailing you to find out what the hold up was a week later. Question are their many underage children running around with credit cards in the US ? and what kind of verification process is me just typing my name and birthday total waste of time. Cancel my order at once no need for it now went with another company's product and they already sent tracking number the day after order placed and will be here tomorrow that's the way to do business. This will be posted to many review sites along with your response And their response from this email I sent February 22,2022 was a tracking number for the order. So I guess they are not canceling my order. The company is horrible can't get in touch with anyone, and emails are just ignored, and it looks like fro other reviews the product sucks, not surprised by the way they do business.

After owning the PAX 3 for over a month now, It continues to not produce any vape. I have done troubleshooting with the company, and instead of helping me, they claim that my CBD product is too dry, even though I have vaped it through a Mighty+ and there is plenty of vape! They are also extremely particular about how you grind your product and pack it into the device, and also how you draw air through the device. If you are going to purchase a PAX 3, you might as well flush your $200.00 + down the toilet. At least you will have the pleasure of watching it swirl around before it goes into the sewer pipes! This product is a piece of garbage and the customer service sucks! They do not even provide a phone number to reach them on the website. You have to submit an online form and wait for days before anyone will contact you. Do yourself a favor and spend the extra money and buy a Mighty or Mighty+. The PAX 3 is a useless piece of junk.

Bought my pax 5 weeks ago and after charging it overnight ,it stopped working. I contacted the costumer service and they decided it was accidental damage and there's no warranty for that . Super disappointed

PAX has a no refund/return policy. It's build on marketing gimmick that's why when I bought my Pax2 and after using it once, I realized it's not what I wanted and I asked them to return but they said they have no returns policy in USA. They don't even trust their own products, that's how bad they are.

Bought a Pax Era a month ago. Battery doesn’t last a week (with only a few sessions a week). My friends identical unit runs for a month or more. Customer service says battery isn’t covered, no fix or replacement. Completely unserviceable, attempted to fix my previous pax 2 unit (which lasted three years). Disappointed with customer service and quality control to say the least.

Terrible company, at first I was excited because they said they would replace my device. That quickly faded when the replacement device didn't work at all. A overpriced product that doesn't last 1 year, then when they ask for a video demonstraion of the device not working they pretend to see things that are not there at all.. Buy anything but from these people.

Pax 3 is NOT a distillate vape despite being advertised as one. Leaks everywhere. After multiple back and forth emails with Pax, their response is I shpould be cleaning it after EVERY SINGLE USE and supplied me with a discount code for extra parts. Like a sucker, I bought them and now I just have way more small parts that are caked with resin. I have stained multiple pairs of shorts with leakage. Do not buy as a distillate vape

I have been a long time Pax user and love the device when it is working. My third PAX3 stopped working about three weeks ago. This unit was a replacement that malfunctioned about a year ago. The first device I bought I was not able to warranty because I bought from a third party vendor. The second I made sure to purchase directly through PAX and it worked for about a year when it malfunctioned. It was a headache to get it replaced but eventually the company sent me a replacement after going back and forth for weeks (at least they communicated in this instance). This replacement they sent me as previously stated stopped working about three weeks ago and I was hopeful that this time getting it replaced would be more streamlined due to already going through the process. I was very wrong about the expectation. I have only one response since submitting two support tickets and it was a text from a number you can't call asking for additional videos of the device. I immediately responded with the requested information and videos. It has now been another week+ and no response and no emails just silence. At this point I would like them to honor their warranty and send me the replacement but either way I would NOT recommend buying a PAX due to how problematic they are and their very poor customer service. (Which revolves around them making it so hard to get your device's warranty honored.