PAX LabsReviews of pax.com

PAX screens saids it comes with 3 but only gave me 1. False advertisement

The Pax 3 device I bought yesterday is junk. I tried 4 times to vape flower only to be frustrated beond belief. Then the metal part of my concentrate thing separated from the rubber part. The instructions were vague and incomplete AND SMALL PRINT. Really? The battery is insufficient. This was not worth my money $249.99.

Ordered a Pax 3 more than two weeks ago and it has not even shipped. I contacted customer service to ask when the item would be shipped and to cancel it if they did not have a timeframe. They replied and did not respond about the shipping time nor the refund. They just give some lame spiel trying to blame the mail curriers - even though they have not even shipped the order nor given any tracking information to me. They completely ignored my questions about both the shipping and a refund! Do NOT recommend buying through this company!!!! TERRIBLE service. I paid $200 though, and they’re happy to keep the money and ignore the customer. After three weeks, no real response from customer service and leaving this review Pax finally sent me a confirmation email saying they cancelled my order. Let’s see if there actually issue a refund. Terrible customer service!

Customer no service. Place an order and items are missing? You’re screwed. Worst customer service I’ve ever encountered.

Terrible customer support. They give customers the run-around, and that’s if they actually bother to reply. For international customers, it’s a nightmare to deal with this company. They hold other countries hostage to draconian US policy. As a EU resident, they require I verify my age (ok, is what it is), but then only allow me to register with US information, and that’s when trying to use the European website! These clowns have zero clue what they’re actually doing. They make low quality products that break easily. I’m just trying get the charger replaced and they’ve turned it into an ordeal that is taking months to resolve.

my PAX 2 doesn't work, and customer "service" won't talk to me b/c I find no serial number (even using a magnifying glass) Sorry I wasted my money WC

Bad experience with customer service. I've been waiting over a week for my order and it hasn't even shipped and they can't cancel the order. So I'm just waiting for them to pack my order the ship it just so I can send it back. I've seen other reviewers with the same experience so this seems common so just find somewhere else to buy.

As other people have said, horrible experience. It's been weeks and I still don't have my package. I'm wasting my time emailing back and forth with a representative who's just buying more time. They don't want to give me a refund. Save your money. Stay away.