PawsyLabsPawsyLabs is listed under Pet Stores in Newark, Delaware.
PawsyLabs (pawsylabs.com) has 213 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ann G.
A very timely response and very understanding of my situation. Thank you so very much !
Response from PawsyLabsAug 23, 2026
Thank you, Ann! Being timely matters, but being understanding matters more — we're really glad you felt both. Anytime you need us, we're here. 🐾 — The PawsyLabs Team
john K.
keep auto shipping 3 bottles and it is taking months to stop it. Never enrolled in auto ship and they keep hitting my card every month. Had to put a stop payment since past calls and emails did not work. Very fishy practices
Response from PawsyLabsAug 23, 2026
John, we're sorry — months of unwanted charges is absolutely not okay, and we understand why it felt fishy. That's on us to fix, immediately. Please email [email protected] with the name on your order and "Trustpilot" in the subject line: we'll confirm the subscription is fully cancelled and stop any further shipments. — The PawsyLabs Team
Lucy B.
Resolved issues thanks 🤩
Response from PawsyLabsAug 23, 2026
Thank you, Lucy! Glad we could get it sorted for you 🤩 — we're here whenever you need us. 🐾 — The PawsyLabs Team
Jill S.
I hadn't had the product long enough to know if it would work before the next shipment was ready for packaging. I contacted customer service and requested that the order be cancelled and asked for a refund as I had signed up for the subscription to get the lowest price. They responded quickly and cancelled the shipment. They are refunding the payment as well. Customer service was very helpful and accommodating.
Response from PawsyLabsAug 23, 2026
Thank you, Jill! Asking to pause while you see how things go is completely fair, and we're glad the team cancelled and refunded without any fuss. Whenever you're ready to pick it back up, we'll be here. 🐾 — The PawsyLabs Team
Simonne A.
Confusion with local post office said was delivered but taken back to post office with no notification. I emailed Pawsy. Lisa replied in a day and we worked out it was Post office mistake.
Response from PawsyLabsAug 23, 2026
Thank you, Simonne! Delivery mix-ups are stressful enough without being left in the dark, so we're glad Lisa could dig in with you and get to the bottom of it quickly. We're always here if the post office keeps you guessing again. 🐾 — The PawsyLabs Team
Laura S.
Such knowledgeable, swift, compassionate response to my questions!! These people are excellent!!
Response from PawsyLabsAug 23, 2026
Laura, thank you — knowledgeable, swift, and compassionate is exactly what we train for, so this is lovely to read. Your questions are always welcome! 🐾 — The PawsyLabs Team
Trinity M.
This company is very supportive of their customers and their pets. They are transparent and honest. They sincerely care about pets. Their products are great and provided the assistance that we, the customers ask for. Thank you PawsyLabs for everything!
Response from PawsyLabsAug 23, 2026
Trinity, thank you for this — transparent, honest, and genuinely caring about pets is exactly the company we're trying to be, so reading it back from a customer means a great deal. Thank you for trusting us with yours. 🐾 — The PawsyLabs Team
Donna O.
The product is great and is working for my dog. However, I did not agree to having my order on auto reorder! This is the second order placed by your Co. that I did not ask for a repeat. I still have almost 2 bottles left. Thank you for being able to cancel quickly but that was just not a necessary procedure for your Co. I am extremely happy with the results but need the time to assure myself that weaning off is working. Thank you for your support. I have great pics of my dogs' legs that show the fabulous results and would be happy to share with your Co. Thanks!
Response from PawsyLabsAug 23, 2026
Thank you, Donna — both for the kind words about the results and for the honest feedback on the auto-reorder. You're right: a repeat order you didn't clearly ask for shouldn't happen, and we're glad cancelling was at least quick. We'd truly love to see those before-and-after pics of your dog's legs — send them to [email protected] anytime. 🐾 — The PawsyLabs Team
