PawsionateReviews of pawsionate.com

I placed an order for a personalized cat mug for Mother’s Day on April 28th. Two days ago I received a black coffee cup with nothing. I have tried contacting them but no one seems to respond. All I want at this point is a full refund. How can they still be in business?

Ordering online is misleading, I was ordering a Coffee cup, but I received a little 1" x 1" x 1" candle, certainly not worth the $33.00 I paid for it. I cannot recommend anyone purchasing from this outfit. Product appears to be the standard Chinese knock off; poor quality and the depiction online is not what it seems. I've been burned by online ordering before, I believe now I have finally learned a lesson I wish I had learned before I made this purchase. I have requested a refund, have not heard back from pawsionate... from what I have read in other reviews, the likelihood of this ever being satisfactorily resolved is low. Buyer be warned!

I ordered a 15 ounce customized mug depicting named cartoon caricatures of my two dogs. The mug was delivered relatively quickly. Why the 1 star review? The mug was 11 ounces and said "Best F'Ing Sister ever" . I have contacted the company but have not yet received a response.

I ordered a custom doormat. The custom printing was correct however the quality of the material was very poor. It is not functional as a doormat. It is more like a placemats or a mat you might put under pet dishes. The first day it blew off my front porch. It was like cardstock thin. Definitely not a "doormat" in any common understanding of the word.

Good luck with any order you place with this company. I am not sure I will even receive the mug that I ordered and paid for. The tracking system that they gave me says that they don’t have an order for me. They don’t return emails so there is no way of knowing what is actually going on. If I do happen to receive it I will let you know when it is received and also what is the quality of the product.

Very slow delivery. Ordered gift weeks ago and kept getting shipping updates but gift has not arrived as stated. No gift for a special occasion. Don’t trust this company

I'm not sure why this is listed as being a California based company. Everything here is made and sent from China, and that's where their customer service is. I don't have a problem with that, except you should know that it'll take WEEKS to get your item. I bought something from a mothers day ad, and it took over a week to ship, and then it's going to take at least 10 more days to arrive, given it's coming from China. If you can't order a month in advance, I don't recommend this vendor. Quality still TBD, but who knows when it'll arrive. Customer Service was incredibly unhelpful and basically sent a "too bad" email.

If I could give this company less than one star, I would have. I was pleased with my order other than the edges of the remembrance coin were rough and I cut my finger when removing it from the packing in which it came. I notified the company and was told they would make it right and would get back to me in 24-48 hours. I have repeatedly emailed them and always get the same response-24-48 hours. I have requested either they redo the item correctly or refund my purchase price. Still no response. Their customer service is pathetic. I am both disappointed and frustrated with this company. They do not live up to the hype they put in their advertising. Dealing with this company has been a very unpleasant, unsatisfactory experience.