PawsionateReviews of pawsionate.com

The depiction of the hats and what was actually received were not the same. So disappointed as purchased as a gift and you embarrassed to give. Do not recommend! Plus the size will fit a doll.

What's advertised is not what I received. I was sent the most cheap looking poorly printed mug I've ever seen. The picture on it was poor quality. You pay for what's advertised as a premium product but what u receive it poor quality rubbish from China that you could buy from directly for a fraction of a price. They make money from passing their orders into a warehouse in China, where it takes a month to be delivered from. They don't allow refunds or returns stating they have good reviews as the reason. Save your money and avoid!!

I never received the item. Tracking showed it was delivered to package area of community mail box. However I did not receive it. I know theft occurs every day. What bothered me alot was Pawsionate's response to the email I sent reporting it. I got a generic reply with instructions on how to get the key out of my mail box and open the community mailbox. Insulting to say the least to imply that Im dumb and dont know how to utilize a community mailbox. I feel it was dismissive as well. Message I clearly got from their customer service is we don't give a damn if you had an issue

Phone case was thin, flimsy, and brittle. The customization was a poor quality, grainy photo in the back. Still in the process of working with customer service to receive a refund.

Bought a phone cover and it looks a bit like advertised, but the print is of low quality, photos made it look like it was embossed but its just a flat cover with a low-quality printout, even the written parts are not clearly readable, looks like you are far-sighted even with glasses on.

I placed an order for a Father’s Day tshirt and immediately was offered 35% off if I ordered another shirt within 60 minutes. I assumed since the 2nd shirt was ordered in 30 minutes and both would not be shipped until Monday that they would combine shipping. Not only did they not combine shipping, but they never gave me my 30% offered discount. I also was offer another 20% off as a Thank you which I did not receive. Since I always wash any clothing before wearing, I washed both shirts using my new LG he washer and a minimal amount of detergent- the same that I use for all of my laundry. Both shirts came out of the wash with a blotchy faded spotted appearance- all over on one shirt and in a square area around on the 2nd shirt. I contacted paws and after much back and forth they said that my detergent stained the shirts and would only give me 10% off not the 30 & 20% promised to me. I continued to insist they were wrong in their decision and they said the same thing and too bad that I was not satisfied with their decision. They did agree to remake and ship the shirts but would not honor the offered discount. The 2nd set of shirts washed just fine using the same machine and detergent and although I love the design, their treatment and attitude towards me is unacceptable. I will not recommend them to anyone and will never order from them again!!

The item is defective, it is supposed to LIGHT UP but it doesn't. Personalized it for a friend and cannot give it to her. Getting the runaround, e-mails wanting me to take a photo/video of the lights NOT working. ???? In other words magically having a photo with no lights working and then one with lights WORKING, when they will never work. Calling the BBB after I write this, which I believe will vanish from the site. They aren't going to refund money even though their rules say if an item is defective they will take care of it. It's MY money here. Item received July 10, 2024.

Where do I start ? My husband wanted to get me some cute little presents for Mother’s Day. We have 3 dogs and he found this online business while browsing the internet. He placed an order with this company for 2 items - A shirt with the name of our 3 dogs printed on it & a coffee mug. We received the coffee mug approximately a week after Mother’s Day and assumed that the shirt would arrive in a separate order. About a week or 2 later we realized that the shirt had still not arrived so we decided to email this company inquiring about it. We received an email asking us to send a photo of the box for the order we received (the coffee mug). We had already thrown the box away weeks ago for the mug since we had no reason to hold on to it; this was explained in a response email. The very next day we received a response to our email saying that they were happy that we were happy with our order and that they hoped that we would leave a review for them. Wait, what ?! At this point frustration began to set in. How could we possibly be happy with our order when I specifically stated in an email that our order was incomplete and missing an item? Anyhoo, I responded once more saying that it might be better if we were just issued a refund for the missing shirt. Someone responded to our email probably 4 days later apologizing for their late response and the mix up. Apparently they had to investigate the matter of the “missing shirt”. I’m not sure what transpired along the way but we were informed that they were willing to offer a reprint of the shirt to “make things right”. We agreed to that since I REALLY wanted the shirt. We received another email from them a few days later specifically stating that the shirt would be printed and we would be updated on when our item was shipped out. Yesterday I walked to our mailbox kiosk and opened it only to find a small square box sitting inside. As soon as I saw it I immediately knew that they had once again messed up our order 🤦🏽‍♀️. When I got home and opened the box, they sent me another mug instead of the replacement Tee shirt. Now, I understand that sometimes things go wrong with fulfilling orders BUT there seems to be a much bigger problem here. I’m not sure if these items are being drop shipped and things are getting mixed up along the way but I can tell you that I’d never encourage anyone to buy anything from this company. Especially if it’s a present. These mix ups have taken the joy out of something that was meant to be special. Instead I am here leaving a negative review for a small business. Something that I would never in a million years think to do if not completely warranted. I wrote the company another email yesterday upon realizing that they once again did not send out my shirt but instead sent me another mug; asking for a full refund for the shirt. At this point in this lengthy, unsatisfactory transaction I simply do not have the confidence and or patience to deal with an another series of emails and possibly disappointment. I would hope that they eventually get it right but as of now, I’d like and expect a refund.