Catherine H.
Never received merchandise
Never received merchandise one month later. Never heard back from customer service until 2 weeks later only to tell me they were reshipping the item. STILL NOT RECEIVED!! When I disputed with credit card company, they said refund from Pawsionate was coming in installments?! Got refund of 6.99 for purchase price $36.00? NEVER AGAIN!
Response from PawsionateJun 30, 2025
We’re truly sorry for the ongoing frustration and delay — we completely understand how disappointing this has been and sincerely apologize for the inconvenience. Please rest assured this is not the experience we want for any of our customers. We’d like to take a closer look and provide a proper resolution for you. Kindly reach out to our customer support team through the link below so we can clarify the situation and assist you further: https://pawsionate.com/pages/contact-us

