PawsionatePawsionate is listed under Wedding & Party in California, California.
Pawsionate (pawsionate.com) has 1,976 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Claim this listingWedding & Party · San Clemente, California
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Wedding & Party · Gold River, California
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Wedding & Party · Long Beach, California
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Wedding & Party · Victorville, California
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Showing 307 reviews with 1 star · Clear filters
Kathy
I have not received my order. When I inquired, I keep getting the run around.
Response from PawsionateAug 29, 2025
We’re very sorry to hear you haven’t received your order yet and for the frustration this has caused. Please contact our customer support team through the link below so we can check the status of your order and assist you directly: https://pawsionate.com/pages/contact-us We appreciate your patience and the opportunity to make this right.
Anna B.
I was well overcharged.$70 was taken from my account. I was offered a 25% refund on the purchase price of $45 and was refunded $9.50 they deliberately misunderstood my request for a full refund.
Response from PawsionateAug 24, 2025
We’re very sorry to hear about the confusion and frustration with your refund — we completely understand how upsetting this must be and sincerely apologize. Please reach out to our customer support team through the link below so we can review your order and ensure this matter is resolved properly: https://pawsionate.com/pages/contact-us Thank you for bringing this to our attention — we’d like the opportunity to make things right.
Steve S.
I purchased a "service human" cap. from Pawsionate. It arrived crammed into a small envelope, it was badly wrinkled and bent. The dog graphic on the front of the cap have a faded look, not the bold colors shown in the product listing online. It is crap. Their address is in CA, while it was shipped from Jamaica, NY. That is Jamaica, Queens and I know where it is. It took 11 days to ship 1,100 miles. Lousy shipping. This site does not allow photos. I have a great comparison photo showing how lousy this hat is. Buyer beware.
Response from PawsionateAug 24, 2025
We’re very sorry to hear about your disappointment with the cap and the shipping experience — we completely understand how frustrating this must have been. Please reach out to our customer support team through the link below so we can review your order and work with you toward a solution: https://pawsionate.com/pages/contact-us Thank you for sharing your feedback — we’d appreciate the opportunity to make things right.
Hugh G.
I ordered 2 baseball caps personalised with my name and pictures of my three dogs . Paid for express shipping that didn't happen and finally recieved order yesterday . Only one hat !! Now all the invioces and prices are amennded to make it look like i ordered one hat but it cost what i was quoted and acepted for two hats . Not a happy customer and will not be dealing with this company again . Also they say they are an american company but all there merch is produced and posted from china !! Wtf ???
Response from PawsionateAug 14, 2025
We’re very sorry to hear about the issue with your order and the frustration it has caused — we completely understand your disappointment. Please reach out to our customer support team through the link below so we can review your order details, clarify the situation, and work toward a resolution for you: https://pawsionate.com/pages/contact-us Thank you for bringing this to our attention — we’d like the opportunity to make things right.
Gina H.
Not only did this company send me someone else's order, they conveniently did not respond to my MULTIPLE requests for customer service for well over 2 months. When they finally did, they gave me the choice to either still accept my ordered product with a promise to expedite or to receive a refund. So, here we are, well over a month post their promise and I've received neither. This is absolutely unacceptable business practice.
Response from PawsionateAug 8, 2025
We’re truly sorry for the frustration and disappointment this has caused — especially after the long wait and lack of timely updates. This is not the experience we want for our customers, and we sincerely apologize. Please contact our customer support team again through the link below so we can review your case immediately and ensure you receive either your product or your refund as promised: https://pawsionate.com/pages/contact-us Thank you for bringing this to our attention — we want to resolve this for you as quickly as possible.
Lisa L.
Order a large Father's day shirt. I received a small. They asked for pictures showing the mistake with a measuring tape. I did this and they said they would send the correct size for $15. I know there response will be "We’re so sorry for the mix-up with your order — we completely understand how disappointing this must be, especially when you were expecting a personalized item." But they don't care and they will ask you to "reach out to our customer support team" to get the correct item to you as soon as you send more money $$$$$$ They won't take the opportunity to make things right. Shame on them. Do not purchase.
Response from PawsionateAug 8, 2025
We’re very sorry to hear about your experience and the frustration this has caused — especially when you were expecting the correct size for a special occasion. Please reach out to our customer support team through the link below so we can review your case in detail and work toward a resolution: https://pawsionate.com/pages/contact-us We appreciate you bringing this to our attention and hope to have the chance to make it right.
Kathryn C.
Ordered a custom mug. The shipper sent someone else's mug. It was truly shipper not reading who the shipping label should be sent to. The mug said Heather and the shipping label was to a Heather. What is wrong with customer service. Sad giving a terrible review.
Response from PawsionateJul 20, 2025
We’re so sorry for the mix-up with your order — we completely understand how disappointing this must be, especially when you were expecting a personalized item. Please reach out to our customer support team using the link below so we can look into this and get the correct item to you as soon as possible: https://pawsionate.com/pages/contact-us Thank you for your patience, and we appreciate the opportunity to make things right.
Nancy D.
I ordered an IPhone 15 pro max phone cover and I was sent a 15 Pro. The cover is no where near the size of my phone. The cover is cute and i paid a total of $30.00 with shipping. I contacted them about getting a fix for this and they offered to do it for $15.00. The product shipped from China or some place like that and was made from very cheap plastic. It isn’t worth $5.00. I am going to dispute the charge with my credit card unless they can prove tome that the mistake was actually mine.
Response from PawsionateJul 5, 2025
We’re very sorry to hear about this experience — we understand how frustrating it is to receive the wrong item, especially when you were excited about it. Kindly reach out to our customer support team through the link below so we can review your order details and work on a solution: https://pawsionate.com/pages/contact-us Thank you again for bringing this to our attention — we’re here to help and make things right.