Aaron N.
Do not order from them
It’s time to share my horrible experience with this company and their “customer service”. I have ordered 7 different shirts from this company through their normal website (not from Amazon). The first 4 were great. But the fifth one ordered a year later was very bad. It looked like they had changed processes and gone from a high quality heat transfer to a low quality one that looked and felt like a thick plastic sticker glued to the shirt material. But the prices of their shirts did not go down. I brought it to their attention and they sent a new reprinted shirt with the previous level of quality. No communication though, just sent it. And it was the wrong size. Fast forward to our last order. I gave them one more chance after our dog passed and we wanted a shirt to wear in remembrance. 2 shirts ordered. Both with the horrible quality again. Thick plasticky iron-on feel. Went through the same process as before, with a video sent to them showing the change. Was told that after reviewing the video that they thought that there was no change in quality and that their shirts have always had the same quality and that any reprints would be the same quality as well. They claimed that their process has always been the same. They offered a 50% refund. I argued that this was not sufficient and that they were lying and gaslighting and that I would not accept anything less than a full refund for shirts that I was never going to wear. I even offered to return the shirts. They responded again with the same offer of a 50% refund. I responded back and said fine. I’d take the refund because by refusing to even admit fault they were obviously not going to make things right. I included three more photos of past and present shirts to try one more time to show them the massive drop in quality, because I just couldn’t believe they were denying it after the video I sent. Suddenly they had a change of tune and they were willing to reprint. No, I said. I’m done. You already said any reprint would be the same, so it’s pointless. Just give me my 50% refund so I can move on from this nightmare. They respond again. Saying they can do that but ALTERNATIVELY, they could reprint at a different factory, just let us know which we would prefer. AGAIN, I said just refund the 50% money as you had previously stated because at this point we have ZERO trust. To date I still have 2 horrible shirts and no refund of any kind because we are on an endless back and forth where they take days and days to respond and keep offering the same responses over and over. If I owned a company and had made a change in process or material or supplier in order to increase profits and a repeat customer called me out on it because they had literal proof of the change in quality, I would have offered a full refund, no questions asked. Because that’s what a good business would do. But that’s not this business. They would rather gaslight and give a never ending runaround. Don’t be me. Don’t order from them. I don’t care if it’s a shirt or a sign or a mug or whatever. They are dishonest and not to be trusted.
Response from PawsionateOct 3, 2025
We’re very sorry to hear about your frustrating experience and truly understand how upsetting this has been for you. Please reach out to our customer support team through the link below so we can carefully review your case and assist you further: https://pawsionate.com/pages/contact-us Your feedback is extremely valuable to us, and we’ll do our best to make things right.