Susana H.
Ordered a cap for my brother with him…
Ordered a cap for my brother with him and his dog's likeness pictured on it. For the price, $35, it should have been perfect but it wasn't. The picture is about half the size they show and it's off center. Also it's a decal not, embroidered. It's disappointing because what they offer is a great idea. It's a shame. And the BBB has 21 complaints about the company!
Response from PawsionateNov 10, 2025
Thank you for sharing your feedback — we’re very sorry to hear that the cap you received didn’t match the quality and appearance you were expecting. We completely understand how disappointing that must be, especially since it was meant as a thoughtful gift. Please reach out to our customer support team so we can review your order details and help find the best solution for you: https://pawsionate.com/pages/contact-us

