PawsionateReviews of pawsionate.com

When I paid for a personalised baseball cap I paid an additional fee to have the hat done immediately. There was no update so 10 days later I sent an email asking for an update. I got no response. The birthday I bought the present for has come and gone now. I still haven't heard anything from them.

I received the wrong person's order. Despite several emails, I have had no response to try and rectify the problem and get my order. I am very disappointed as currently I have paid for an item I haven't got and am getting no response to my emails.

My order came with the incorrect item! Reached out, provided information and have not had any satisfaction! Scam for sure

So … I have already posted a review on my terrible experience with Pawsionate and here’s my follow-up. I purchased a baseball cap which arrived with incorrect copy. I contacted them three times using “Contact Us” filling in all the fields and including a photo. The first two requesting a replacement and the third time asking for refund. I contacted my credit card company requesting a reversal of the charge; which was done. When the credit card company contacted Pawsionate they told the credit card company I had not bothered to contact them before I requested the reversal. The amount is now back on my credit card and had to waste another two hours providing documentation to the credit card company to “prove” my request is valid. Too bad Pawsionate hasn’t spent time fixing their customer service problems I wish I had looked at other reviews on this site. STAY AWAY FROM THIS COMPANY. This is the worst online experience I have ever had.

Ordered a personalised cap for Father’s Day, on 9th May, no sign of it . Weird e mails saying I don’t know what, it still no cap, totally confusing

SCAM!! DO NOT BUY FROM THIS “Company” I purchase a tumbler and it never came. What a shame that people do this to other people. I have limited money but wanted to buy something for my sick husband who love our dog dearly. Shame!!!!!

The item I ordered was not as described and have requested a refund twice without any response. Never order from this company

I'd ordered a tshirt for my husband for father's day, the tshirt arrived the quality of the print is terrible! There is a big white box round the printing where the transfer has been ironed onto the tshirt. Wouldn't recommend them and will never buy again from them!