PawsionateReviews of pawsionate.com

I ordered a personalized mug. The printing was faded with some letters unreadable. I contacted pawsionate- no reply. Complete waste of money. Unacceptable

Wir haben eine personalisierte Tasse für eine Katzenliebhaberin bestellt. Erhalten haben wir billigstes Plastik, und das für 30 USD. Kein Entgegenkommen, nichts. Finger weg, wirklich, dass ist Schund!!!

Delivery is so slow. Said item had been delivered on the 6th - it hadn't and I'm still waiting. If I'd known it was coming from China, I would never have ordered. Their ads make it seem as if its in UK and oh so cozy!!! It's not. Don't fall for the slick, cozy, marketing.

Ordered two baseball caps PAWS1368301128 on Nov 21. Del was to be Dec 3. 71.00. Never received the order and my emails to the company were responded to with generic gibberish. ‘sorry it’s too late to change your order’. I sent a second email a few days later asking about the delivery and the automated response said ‘the carrier was busy’. They have cute marketing gimmicks but don’t fall for them. I am an elderly woman on a fixed income and this hurts!!! Horrible company

I am deeply frustrated with this company. I ordered a personalized ornament of my dog who passed away. It was supposed to arrive by November 19 at the latest. When it didn’t arrive, I contacted customer support and was told to wait another 7 days. I did. After that, I was asked to wait another 2 days for someone to contact me—yet no one did. When I followed up again, I was finally told that my order had been lost and was asked whether I wanted a refund or a reprint. While I would have ordered this elsewhere if possible, this is our first Christmas without her, and having this ornament meant a lot to me. I requested a reprint. A full week has now passed, and I have received no confirmation, no update, no tracking number—nothing. I’ve once again had to follow up just to find out whether anyone has even seen my message. This has been one of the worst online ordering experiences I’ve had. The repeated delays, lack of communication, and complete absence of empathy are unacceptable—especially for something so personal and sentimental. For context: I placed this order on October 31, and it is now mid-December, with no clear sign this issue will be resolved. Do yourself a favor and order from somewhere else.

I ordered a custom-made shirt in size M, and the sleeves arrived at 27 inches, which is far longer than any standard size chart for a medium. I contacted customer service for help, but instead of addressing the issue, they sent me a generic response along with a size chart that doesn’t match normal sizing at all. This was supposed to be a custom order, but the product didn’t match the specifications, and the support I received was unhelpful. Very disappointed and would not recommend.Total waste of money. Avoid this company.

This company seemed suspect from the first contact re order. No realistic contact. Delivery 4 days overdue and no knowledge regarding any future delivery

Could not locate my order and no conformation email was sent. Evidence of payment via credit card was insufficient. Then the order arrived and the item looks nothing like the item advertised and is of the poorest quality. Dispute raised with credit card… AVOID!!!