PawsionateReviews of pawsionate.com

Ordered a personalised Christmas jumper as a Christmas present for my wife from Pawsionate thinking she would love the item. What turned up in the mail was a very small parcel which I thought was too small to be the jumper due to the size. I then wrapped this without opening for my wife to unwrap on Christmas Day. When she opened her present we were both shocked at the awful quality of the product. It was very thin and not suitable as a jumper of any sort. It looked nothing like the photos/videos on the advert which made Christmas Day a bit disappointing. After contacting the company with a complaint the best they could offer me was a refund of 30% of the item as a so called "gesture of goodwill". This is a joke and I would encourage anyone to steer well clear of this company to avoid the experience we had.

Ordine fatto il 6/12 x arrivo a Natale….siamo a fine anno e non è ancora arrivato nulla.

I ordered two custom travel mugs on December 7, 2025. One for my best friend and the other for my grand daughter. All Christmas presents. They were supposed to be delivered by 12/20/25. We are still waiting and it's 12/27/25. I thought the idea of custom mugs with people and their pets was an adorable. I am brokenhearted. I have had no updates or communications from Pawsionate. They do NOT have a phone number listed anywhere. I would never order from these people again. Never !! There is no customer service. None. Cute,clever website. But that's it. We hope we see the travel mugs. No idea if this is a total scam. Do NOT order from these dishonest people. I never post negative reviews. I never post any reviews. But this company has not delivered. Literally!!

The delivery date stTed has long gone by and tracking shows it has yet to be shipped Its falsely advertising for sales reasons when obviously they don't turnaround orders quickly at all once they have your money. At this point as a gift i will have to find something else and be the person who didnt have a gift for someone. Very bad business

Brutal customer service from this company. Not usure it can be labeled service of any kind. IO purchased two Christmas ornaments and received them with an error. One item was fine, the 2nd was the wrong size. I had 10 responses from their automated bots without the ability to resolve my problem. Was told to send another $20 before they would do anything to fix my problem. I asked numerous times to confirm that if I sent the $20 I would be able to re-order the wrong item and never heard from anybody with a pulse. They ultimately told me since I didn't send $20, they were going to cancel my complaint and rid themselves of me. I chose to write this instead. DON'T BUY ANYTHING FROM THIS COMPANY!! Arthur, Toronto, Ontario

PERSONALISED DOG JUMPERS Trusted this company much to my regret!! Purchased 4 personalised jumpers in September as Christmas Presents. When given on Christmas Eve, I found out much to my regret, i was £101.36 out of pocket!!!! NEVER TRUST THE SIZING AS NONE OF THE 4 PERSONALISED JUMPERS FITTED

Did not receive the item on promised date (3 weeks have passed already since I ordered). Unnecessary, over-the-top, useless communication. I will never buy again 👎 Not recommended 👎

Terrible.Ordered a mug 4 weeks ago.Still haven’t got it.They are not uk they are in china.Don’t order anything from them