pawshake.comReviews of pawshake.com

4.76,520 reviews
Pet Services
North Castanya Way 161, Portola Valley, California

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pawshake.com

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About pawshake.com

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About pawshake.com

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

Lorna B.

Feb 22, 2026

TERRIBLE LOW BUDGET SITE

TERRIBLE LOW BUDGET SITE - instructions for deleting account and all my data says go to profile then select settings - however there is no option for settings. PLEASE read your own instructions and update your site. I WANT MY ACCOUNT SND ALL DATA REMOVED PLEASE. Just to clarify I had nothing outstanding on the account to pay nor was I alerted at any point to any such ISSUES ON MY ACCOUNT so what was this ISSUE you speak of? Because you are trying to make it sound like I had outstanding debts on it?

Response from pawshake.comFeb 28, 2026

Hi Lorna, Thank you for sharing your feedback. I’d like to clarify the situation regarding your account and data deletion. Your account and all associated data were fully deleted on the same day you contacted our team requesting this. The reason you were unable to delete your account yourself is that there were outstanding issues with bookings/payments, which temporarily prevent self-deletion. This measure is in place to protect against fraud and ensure the security of all users on the platform. Your data has been removed and your account closed. Thank you for your understanding. Kind regards, George Pawshake Support Edit for clarification: To clarify, there were no outstanding debts on your account. The issue related to bookings that were still in progress (i.e. unfinished or requiring account management to resolve). When this occurs, a temporary account restriction is automatically applied, which prevents a profile from being deleted. We do not allow members to delete their information while enquiries or bookings are still active, as this can create confusion and complications for other users involved - especially if a booking is mid-transaction/confirmation. Once the outstanding booking matters were resolved by our team on your behalf, the restriction was removed and we proceeded to delete your account for you.