pawshake.com Reviews | Read Customer Reviews of pawshake.com

pawshake.comReviews of pawshake.com

4.76,520 reviews
Pet Services
North Castanya Way 161, Portola Valley, California

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pawshake.com

About pawshake.com

Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.

pawshake.com (pawshake.com) has 6,520 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: pawshake.com
Category: Pet Services
Location: Portola Valley, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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pawshake.com reviews

6,520 approved reviews, newest moderated first

Turquoise
Feb 19, 2026
Exceptional app!!!!!
Exceptional app!!!!!
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Jeanine
Feb 18, 2026
Bij het zoeken van iemand in de buurt…
Bij het zoeken van iemand in de buurt was dit heel interessant. De communicatie liep ook heel vlot. Op één uur tijd was het al in orde. Zou dit voor iedereen aanraden die zelfs tijdelijk een oplossing nodig heeft
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Anne-Marie B.
Feb 18, 2026
Shauna
Shauna did a wonderful job housesitting and caring for our elderly dog Millie while we had a short break away. Shauna's communication was friendly and excellent, and we came home to a happy dog and an immaculate house. Thank you Shauna! We highly recommend you. Anne-Marie and Stephen Richmond
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Graham M.
Feb 17, 2026
Don't waste time trying to find a cat sitter who will look after your cat in their own home
As someone in Clayfield looking for a cat sitter to look after my cat in their own home while I am away overseas for a month or so, the Pawshake app is absolutely, completely, annoyingly, hopelessly and utterly time wasting and worse than totally useless. The filters I put in did not even filter out the dog sitters from the cat sitters (more dog sitters than cat sitters, etc., etc) and this was only the one of multiple filters completely ignored by the Pawshake app - in fact more filters were ignored than taken into account in the non results suggested by Pawshake !!!!!!!
Response from pawshake.comFeb 28, 2026
Hi Graham, Thanks for your feedback — we appreciate you taking the time to share your experience. I’d like to clarify how our Home Visit service works: it is designed for cats, as it involves brief visits at the cat’s own home rather than extended supervision. This type of service is generally not suitable for dogs, who require more hands-on care and attention. Cats are territorial animals, and Home Visits allow them to stay in their familiar environment while being cared for safely. Regarding the filters, most sitters offer services for both cats and dogs, which can sometimes make search results appear confusing. The advanced filter option allows you to specifically select sitters who provide services only for cats, which should help refine your search. If you’d like, our Help Centre can guide you through refining your search or confirm exactly how the filters work to ensure you find a cat sitter that meets your needs. Kind regards, Pawshake Support
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Guido V.
Feb 13, 2026
Betrouwbare en vriendelijke hondenoppas
Betrouwbare en vriendelijke hondenoppas
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Peter
Feb 12, 2026
Fijne katoppas gevonden via Pawshake
Fijne katoppas gevonden via Pawshake. App kan beter: geeft vaak melding dat je geen verbinding hebt. De chatfunctie zou ook beter kunnen.
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Alison V.
Feb 12, 2026
Serious Safety Concern for Pets
During a recent booking, my dog ingested one of the dog walker’s gloves, requiring emergency treatment including Xrays, general anaesthesia, and an endoscopic procedure to remove the glove. The dog walker did not apologise or acknowledge responsibility, and Pawshake’s response was limited to a brief apology without further action. Other pet owners should be aware and take extra precautions to keep their pets safe.
Response from pawshake.comFeb 28, 2026
Hi Alison, Thank you for sharing your concerns. We’ve reviewed the situation carefully. Both you and the sitter were present at the handover when your dog took and ingested the glove. This incident reflects on both parties, as the glove was taken directly from the sitter’s pocket during the handover. As the dog’s owner, you are ultimately responsible for your dog’s behaviour, including any damage or risk to other people & their property. We encourage reflection on your dog’s training and habits: does your dog normally take or ingest other people’s property? What training measures have been implemented to prevent this type of incident? These factors are important for ensuring the safety of your pet and others. It is not reasonable for the sitter to assume your dog was so poorly trained that it would steal items of clothing directly from her body. Pawshake does not engage in disputes where a pet owner is not taking responsibility for their dog’s behaviour. Kind regards, Pawshake Support
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Connie C.
Feb 10, 2026
Zeer tevreden over jullie…
Zeer tevreden over jullie dienstverlening. Heel snel antwoorde en was ook zeer blij van de oppas..mijn pups waren super gelukkig Mij hoor je zeker nog terug voor oppas
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