pawshake.comReviews of pawshake.com

Response from pawshake.comMar 19, 2026

Hi Carol, Thank you for your feedback. I’m sorry to hear about your experience — we understand it was frustrating. To clarify, Pawshake is a share-economy platform. All sitters are independent providers running their own businesses — they are not employees of Pawshake. Looking at the situation, it doesn’t sound like there was much — if any — discussion about the handover on Pawshake. You were also late to the drop-off, and the sitter had to take their child to school, which is why they couldn’t wait. If the drop-off had been on time, this situation likely would not have happened. Importantly, the Meet & Greet was skipped, which is the most important part of the booking. This is when owners meet the sitter, confirm onboarding information & form, review police checks & agree on drop-off times & procedure. Pawshake does not guarantee bookings, insurance, or veterinary coverage if the Meet & Greet is not completed — this is simple risk assessment and risk management to make sure everyone and every pet is safe, and expectations are clear before a booking goes ahead. We understand you were disappointed with the sitter, and we will always refund a failed booking like this. However, the issues you experienced were brought about due to skipping the proper safety steps and by being late to the drop-off— not a failure of the platform or our sitters generally. Following the Pawshake process ensures a much higher chance of a successful booking. Kind regards, Pawshake Support

Response from pawshake.comMar 20, 2026

Hi Camila, Thank you for sharing your feedback. We have very strong standards for pet sitting profiles to help maintain trust and safety across the Pawshake community. Part of this includes ensuring photos are clear and meet our guidelines. I can see that your profile was initially rejected a few times, but it was approved on the fourth attempt after the required adjustments were made. We encourage reviews to focus on client experiences with sitters, as these are most helpful to the community and your potential clients. If you have any questions about your profile or need support with updates, our Support Team is always happy to assist. Kind regards, Pawshake Support Edit in response: Hi Elizabeth, thanks for the update! The requirements are pretty basic and shouldn’t be stressful for someone with the experience you describe. They exist to ensure sitters are qualified and to protect pets. We clearly ask for 5 gallery photos showing you caring for pets upfront.

Response from pawshake.comMar 17, 2026

Hi Anon, Thank you for your feedback. We’d like to clarify that you were not a customer using Pawshake’s services, but a service provider operating on the platform. This distinction is important, as your experience relates to your role as a sitter, not as a client of the marketplace. Pawshake does not suspend sitter accounts arbitrarily or without reason. Account suspensions only occur where there has been a breach of our Terms and Conditions. It would be illogical for us to remove active sitters from the platform unless there were serious concerns around compliance, trust, or safety — all of which are essential to protecting both pet owners and sitters. One of the most serious violations is attempting to take bookings or payments off-platform (for example, requesting cash payments). This bypasses the protections we provide and results in immediate suspension. In such cases, prior warning is not required, as the breach itself is sufficient grounds for account action. Maintaining a safe and fair environment for both pet owners and compliant sitters requires enforcing these policies consistently. Regarding your comment about not being contacted: it is each user’s responsibility to ensure their registered email address is correct and able to receive communications from Pawshake. We do send notifications regarding account actions, but we cannot manage individual inboxes. Please ensure your email is set up to receive our notifications. If you believe your account has been suspended in error, you are welcome to contact our Support team so we can review your case. Kind regards, Pawshake Support