Priscilla S.
Wrong paperwork
I went through pawrade thinking they were completely legit. I did get my puppy and everything went perfect with the air nany no issues. Right when I got home I realized I had gotten paperwork for a female dog when I had a male dog. I had no medical paperwork to take to appointment. I had no record of any vaccines or rabies shots. I called immediately and they said they were working on it. The flight info for the dog was even for a female dog. After daily emails and calls I got only run around responses. Even contacted the breeder and only recieved an apology. No paperwork for the actual male dog. I was promised prior to the first puppy appt. I'd hear back and heard nothing.
Response from PawradeJun 29, 2021
We're glad Pawrade was able to deliver Pops to you happy and healthy. We apologize on behalf of the breeder as she mixed up the paperwork for the two pups she was delivery that day. Your breeder made an honest mistake and apologized to you and sent you the health record on June 6th, 2021. We have been trying to get ahold of you and left you voicemails. We'd love to assist you with anything further and would appreciate a call back.




